Self- and peer-support options offer your team around-the-clock access to online assistance, product updates, tips and tricks, support hot topics, and more, so you can stay productive. These support options include 24-hour a day, everyday access to online self-support information, and CRM training resources, as well as assisted support*.

*Assisted support for CRM Online is available Monday – Friday 8 am-5 pm CT

Find additional CRM support resources.

Microsoft complements the support services of your local channel partner with a variety of service plans that include corporate support. Depending on your needs, support plans from basic to advanced are available as well as 24-hour a day, everyday access to online self-support information. You can also purchase or upgrade a service plan through your Microsoft Certified Partner.

Learn More about our CRM service offerings.

You invested time, effort, and resources into your Microsoft Dynamics CRM solutions. So it makes sense to get the very most out of it. E-Learning courses and manuals are optimized to help you and your team gain in-depth knowledge of CRM. That can mean higher productivity and increased profitability for your business.

Discover the CRM training available to you.

Whether you're looking to get started, increase productivity, or build your business with Microsoft Dynamics CRM Online or Microsoft Dynamics CRM 4.0, the Resource Center will help. Ramp up now and gain the knowledge you want to take advantage of features that will help you care for your customers and maximize profits. Get tips from peers, receive answers from experts, access the community, learn from real-world scenarios, and get step-by-step guidance.

Microsoft Dynamics CRM Online Resource Center

Microsoft Dynamics CRM 4.0 Resource Center (for On-Premise and Service Provider Editions)