About Microsoft Dynamics

The success of your company is directly related to the success of the people who work for you. Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software—easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that helps you drive business success. Read on for more information about who these solutions are for, what they do, and how to get them.

On This Page

	Who are these products and services for?
	What business functions do these products serve?
	What makes Microsoft Dynamics unique?
	Who are Microsoft Certified partners?
	Can these products address the specialized needs of my business?

Who are these products and services for?

Microsoft Dynamics include applications and services for retailers, manufacturers, wholesale distributors, and service companies, doing business domestically or in multiple countries.

With these tools in hand, people in every key position in your organization—forecasters and analysts, sales and marketing, customer service and warehouse personnel—can contribute to the success of your company.

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What business functions do these products serve?

Analytics
Manage budgets, create and consolidate reports, and look for trends and relationships in any part of your business.

Customer Relationship Management
Manage customer groups, create and launch marketing campaigns, track customer activity, and organize sales and after-sales.

Distribution
Track inventory, order, and purchasing management; sales forecasting; e-commerce; and warehouse management.

E-commerce
Let customers and suppliers do business with you anytime through Web sites or by connecting their system directly to yours.

Field Service Management
Set up and manage service contracts, enter and track service calls, view schedules, and optimize workloads across resources.

Financial Management
Control your general ledger, payables, receivables, inventory, sales process, purchasing, fixed assets, and cash flow. Perform reconciliation and collections.

HR Management
Manage your human resources from mapping, recruitment, and employee registration, to skills development and processing of payroll and benefits.

Manufacturing
Coordinate your entire manufacturing process from product configuration and supply and capacity requirements planning, to scheduling and shop floor.

Portals
Deliver access to the data, applications, and services your employees, customers, and business partners need via a Web browser, and see them work more efficiently with you.

Project Management and Accounting
Manage your resources, forecast your costs and budgets, track time and expenses, and organize contracts and billing.

Retail Point of Sale
Run retail operations from point-of-sale to delivery. Increase customer flow, speed up lines and tasks, control inventory, and automate purchasing.

Supply Chain Management
Organize single or multiple site warehouses; handle order promising, demand planning, and online collaboration with suppliers.

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What makes Microsoft Dynamics unique?

Microsoft Dynamics bring together information from every corner of your company and let you analyze it to make more profitable decisions. As part of the Microsoft family of offerings, these solutions are ready to work with widely-used productivity applications, like Microsoft Office, and top technologies like Microsoft Windows Server System and Microsoft .NET. Data entered in one place is shared across your company—speeding operations, reducing errors, and putting accurate information at the fingertips of those who need it. But "connected" doesn't stop there. Processes can be securely extended to your entire business community, helping you maximize efficiency.

Most importantly, these solutions are delivered by a global network of partners who provide local, personalized service—from planning and implementation, to customization, to ongoing support and education. That means you get world-class business solutions from a local professional who'll be there to provide what you need as business conditions change and your business grows.

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Who are Microsoft Certified partners?

Independent IT professionals are certified to sell, set up, and support our software. Microsoft Certified Partners are a global network of certified partners who specialize in different industries and range from small, domestic consultants to multinational groups, so you will be able to find one that fits your profile.

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Can these products address the specialized needs of my business?

Thousands of Microsoft Certified Solution Developers around the world have developed add-in products to build on our products' standard functionality to meet industry-specific and company-specific needs. They have experience working with small and midsize companies, and offer a range of services to help make your business successful. See our Industry pages for more information.

In addition, Microsoft Dynamics software and services can be customized to your unique requirements, down to an individual user, who can easily manage his or her workspace for maximum productivity. All functionality can be made available on the Web for the convenience of employees, customers, vendors, and partners.

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