Realize the Benefits of CustomerSource
CustomerSource, a secure customer Web site from Microsoft Business Solutions, is where you go to access timely and relevant information about your business solution, such as technical support, product updates and downloads, training, events, and more. CustomerSource is one of the many benefits included in Microsoft Business Solutions service plans.
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CustomerSource is your one-stop resource for quick and easy access to information that helps you maintain and grow your business management solution, increase productivity, and reduce your support costs by allowing you to find answers to your questions.
CustomerSource continues to add innovative features to help you maximize the benefits of your solution. Some of the highlights of CustomerSource include:
On This Page
 | Support |
| Community and Events |
| Products and Services |
| Training |
| My Messages and My Account |
| How to access CustomerSource |
Support
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Support provides convenient access to many technical resources, including both self-help and assisted support services. If you are enrolled in a Microsoft Business Solutions support plan, your electronic support requests have the same guaranteed response time as your telephone support incidents. Online technical support features include:
| • | Microsoft Knowledge Base: Access the same database used by our award-winning technical support team. Microsoft Knowledge Base contains thousands of technical tips, solutions to common problems, usability recommendations, and answers to frequently asked questions. |
| • | Assisted Support: Initiate online support requests directly to our support team for online responses to your technical support questions. |
Community and Events
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CustomerSource includes an assortment of resources, such as customer events, online seminars, and more, that allow you to interact with other customers and Microsoft Business Solutions specialists. Here are a few highlights:
| • | Discussion Boards: Share tips and tricks, implementation ideas, and solutions with other customers. | ||||||
| • | Interacts: Participate in these live question-and-answer sessions where you and other customers can join scheduled discussions with Microsoft Business Solutions team members on topics important to you. | ||||||
| • | Insights: Don't miss out on breaking news and support announcements. Subscribe to Insights, our online subscription service, to receive the most timely and relevant customer announcements directly through e-mail. Subscribe to Insights today in three easy steps:
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Products and Services
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Access the product and service information that helps you grow your overall business solution as your business needs change. Review literature, service plan information, customer testimonials, industry solutions, and more.
Training
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Maximize your investment by understanding your solution's features, functionality, and potential by participating in the many training opportunities available to you. Learn how to take advantage of eLearning, classroom training, and training materials by reviewing the Training area of CustomerSource today.
My Messages and My Account
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Access and update your account information any time in My Account. My Account provides you with access to your account information including your personal profile and company profile, product registration keys, and order and billing status as well as an overview of your service plan.
When your service plan is up for renewal, review your service plan information and renew online from the My Messages area found in the upper right corner of the CustomerSource home page.
If you are interested in enrolling in a service plan to gain access to CustomerSource and take advantage of the many other benefits of service plan enrollment, please contact your local Microsoft Certified Partner.
How to access CustomerSource
If you're already using a Microsoft Business Solutions product and are on a current service plan, contact your local Microsoft partner or service provider for information about how to log in to CustomerSource.
If you're not using a Microsoft Business Solutions product or don't have a current service plan, contact us for more information.