Microsoft Business Solutions provides award-winning support services. Our support professionals handle most technical support requests immediately. And, for your peace of mind, Microsoft Business Solutions guarantees a specific response time on the others. We also provide self-support and peer-support options that offer around-the-clock access to online information. In addition to support directly from Microsoft, customers can take advantage of their ongoing relationship with their channel partner who understands the unique service needs of their business. Choose a support planAccess customer support| • | If you are in the United States or Canada, and you have a Microsoft Business Solutions service plan, visit CustomerSource to access e-Support. Enter your user name and password. Or call (888) 477-7877 for telephone support, and enter your authorization number. Retail Management System customers should call (888) 400-4266. | | • | If your Microsoft Business Solutions service plan has lapsed, contact your local channel partner for support assistance. Microsoft Great Plains and Microsoft Solomon customers in the United States and Canada and Microsoft Business Solutions CRM and Microsoft Business Retail Management System customers worldwide have the option to acquire per-incident support from Microsoft Business Solutions. Call (888) 477-7877 in the United States and Canada. Or call the local support number for your country to acquire per-incident support. | | • | If you are enrolled in Microsoft Services Premier Support or Microsoft Services Essential Support, call (800) 936-3500 in the United States or Canada. Or call the local Microsoft Support |
Find support in a public newsgroupFind support for partners| • | If you are a Microsoft partner with a Microsoft Business Solutions competency, visit, visit PartnerSource and enter your user name and password to submit an electronic support request. Or call (888) 477-7877 in the United States or Canada, and enter your authorization number. Or call the local support number for your country. | | • | If you are enrolled in the Microsoft Partner Program, you may have Professional Support Incidents as a benefit. To see if you have incidents available that can be used for Microsoft Business Solutions technical support, visit the Online Assisted Support Options page. |
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