Microsoft Customer Care Framework 2008

Customer Care Framework 2009

Make Every Customer Experience Matter
Microsoft Customer Care Framework (CCF) increases IT flexibility by integrating with back-end Line-of-Business (LOB) systems in a loosely coupled fashion and minimizes the amount of effort required to build, integrate, and deploy applications. It develops more valuable customer relationships enabling you to improve the quality of the customer experience across all interaction channels by bringing together information from different applications into one view.

Benefits of CCF:

  • Helps Increase Productivity/Decreases Costs
  • Supports Up Sell/Cross Sell Capabilities
  • Helps Reduce Retention/Churn
Customer Care Framework 2008
 
See what CCF is all about - view the flash demo.
CCF Webcasts
Customer Care Framework 2008 Diagram
Key Resources
CCF Brochure
White Papers
Datasheets
Case Studies
Partners
Press Coverage
Related Products
 
News
CCF Videos
The Buzz on CCF
In a recent report, Forrester advises: “In the future, look for Microsoft to exploit its Customer Care Framework (CCF), a modular XML Web Services architecture for rapid development and deployment of contact center solutions.” Microsoft Leads in Record-Centric Customer Service Management Software - by Chip Gliedman
"Organizations today need to respond quickly and efficiently to the diverse needs of their customers. At the same time, companies need quick access to all relevant customer information to assist with sales, marketing and servicing their customers. Customer Care Framework helps address these needs by providing a unified view of the customer.”
- Mary Wardley, VP Enterprise Applications and CRM Software, IDC