The City of Brampton, Ontario, works to provide essential services to its citizens, cooperate with neighboring municipalities, and compete to attract new businesses and residents. The City wanted to make it easier for citizens to find information and engage with public services. It developed an Internet-based Citizen Services Portal (CSP), where Brampton residents and businesses can engage directly with City agencies and services; however, feedback indicated that the old mapping application was too complex. After evaluating mapping technologies, the City integrated IDV Solutions’ Visual Fusion and the Bing Maps Platform into the new CSP. Now, CSP users can find what they need, and internal users in every city department can efficiently provide up-to-date geographically based information. As a result, the City is reducing costs, providing better services, and competing more effectively.