Technical Consulting/Services

Sharing Our Products. Inspiring Our Customers.
Imagine helping people discover the right technology to make their lives easier, richer, and more rewarding. It's an exhilarating experience—one you can have every day when you're in a Technical Consulting or Services position at Microsoft. We depend on thousands of highly talented people like you to keep our business growing in the more than 100 countries we serve. Associate Consultants, Technical Account Managers, Strategic thinkers, product visionaries, extroverts, and road warriors are just some of the incredible people we seek to keep us number one in the world. Are you one of them?

Some of our Technical Consulting/Services positions include:

Associate Consultant
Technical Account Manager
Customer Service & Support
Supply Chain Manager

Some of our Technical Consulting and Services positions are part of our MACH Program which provides additional onboarding, training, and global community.

Associate Consultant

As an Associate Consultant, you’ll implement, develop, and architect effective solutions while working directly with customers. You’ll use your software expertise to help ensure that our customers get greater business value from our world-class technology. You’ll also grow your own expertise in platform and industry solutions and strategic technology consulting. If you want to have an immediate impact with real-world implications, this a great place to start. This position is part of our Microsoft Academy of College Hires (MACH) Program and provides additional onboarding, training, and global community. For more details visit MACH Programs.
Qualifications:

•	Pursuing a BS or MS in Computer Science, Computer Engineering, IT, Electrical Engineering or related field
•	1-2 years experience with VB, C/C++/C#, ActiveX, COD/DCOM and/or XML development skills preferred
•	Business background in Fortune 500 companies and/or experience with a systems technology consulting firm preferred

Technical Account Manager

If you’re passionate about technology, learn fast, and love to share what you know with others, this is a great opportunity to grow your technical abilities and build your career. As the Technical Account Manager, you’ll be the go-to advocate for a specific customer account. Your top-notch spoken, written, customer service, and technical troubleshooting skills will be essential as you solve problems in a timely fashion. You’ll engage appropriate resources to handle and escalate technical issues to the appropriate levels. This position is located in our regional campuses in Redmond, WA; Dallas (Las Colinas), TX; Charlotte, NC; and Fargo, ND. This position is part of our Microsoft Academy of College Hires (MACH) Program and provides additional onboarding, training, and global community. For more details visit MACH Programs.
Qualifications:

•	Pursuing a BA, BS or MS in Computer Science, Computer Engineering, IT or related field
•	Microsoft Product Certification, MCSE, or other technical certifications preferred

Customer Service and Support

In these rewarding positions, you’ll be on the front lines of our customer support efforts. You’ll analyze technical software problems and develop solutions for a broad range of customers from small development shops and independent software vendors to Fortune 500 companies. Using your technical expertise and proficiency with code, you’ll take on critical situations in technically challenging circumstances. Your willingness to travel on short notice will be essential. This position is part of our Microsoft Academy of College Hires (MACH) Program and provides additional onboarding, training, and global community. For more details visit MACH Programs.
Qualifications:

•	Pursing a BS or MS in Computer Science, Electrical Engineering or related field
•	1-2 years experience with VB, C/C++/C#, ActiveX, COD/DCOM and/or XML development skills preferred
•	Excellent communication skills and superior customer-service oriented skills desired

Supply Chain Manager

As a Supply Chain Manager part of your responsibility will be to serve as a key link between Sales, Marketing, Product Group, Product Release, Operations Account Managers, Vendor Account Managers, Finance, and External Vendors in determining final sell-in forecasts, optimizing manufacturing production schedules, and managing finished goods inventory levels for North America full-packaged product, including PC and Xbox software. At times, this position may also have touch-points with the Programs and Licensing business streams. This position is critical in ensuring product availability while optimizing the delicate balance between fill rate, production costs, and inventory through effective collaboration and supply chain planning processes.
Qualifications:

•	Pursuing a BS/BA in Business, Mathematics, Engineering, Supply Chain Management, and/or other related degree. Operations or Supply Chain background preferred
•	Strong analysis, problem resolution, judgment, and decision making skills
•	Strong communications, interpersonal, and organizational skills in a team environment.
•	1-2 years experience within Operations and/or a retail background preferred
•	Working knowledge of Excel and Access is preferred
•	Familiarity with supply chain management concepts including the VICS-CPFR (Collaborative Planning Forecasting and Replenishment) model, ERP (Enterprise Resource Planning) systems

Microsoft Academy of College Hires (MACH)

This accelerated career development program is designed to help us recruit, hire, and develop top talent from around the world and cultivate them as passionate and innovative contributors to our various sales and marketing teams. As a participant, you’ll be hired into a full-time position in an area that suits your qualifications and interests. You’ll receive MACH training and mentoring to help you realize your full potential. The MACH program is global in scale and encompasses all of our regions in Europe, the Middle East and Africa (EMEA), Asia Pacific (APAC), the Americas, Greater China, and Japan. The program provides structured academy training in year one.

•	Career development support in year two
•	A strong peer and career mentor program
•	Global exposure—You’ll participate in worldwide meetings, interact with peers in workshops and trainings, and leverage technology to foster your global community. You’ll also have opportunities to travel and enjoy experiences planned exclusively for MACH participants. Recent MACH trainings have taken place in Atlanta, Singapore, Korea, and throughout Europe.

Specific positions available under MACH include Technical Account Managers, Consultants, Technology Specialists, Inside Sales, Customer Service and Support, Developer Evangelists, and Technical Presenters. See more descriptions under Sales.