REGISTRATION & HOTELS

REGISTRATION LINKS

• Register as an Existing Customer or Partner
• Register as a Prospect Customer or Partner
• Register a Group
• Register with an RSVP code

If you have already registered for Convergence 2009 New Orleans and need to review or update your registration information, please click on the link below:
Registration Returning Services

CONVERGENCE 2009 NEW ORLEANS EVENT CANCELLATION POLICY

All registration cancellations must be received online or in writing via email to Convergence2009@microsoft.crgevents.com. In the event that Convergence 2009 New Orleans is cancelled by Microsoft, registrants will be reimbursed their registration fees only.

Event Pass: Full refund minus $100 USD processing fee when cancellation received by 11:59 p.m. Pacific Standard Time on Tuesday, February 17, 2009. No refund after Tuesday, February 17, 2009.

Day Passes: Non-refundable.

Guest Passes: A refund will be issued for cancelled guests, unless the registrant has checked into the conference and received their guest passes.

Substitutions: To perform a substitution, the original registrant should go to the Convergence 2009 New Orleans registration site, login using the original registrant's username and password, and select “Substitution” from the Returning Services Menu. A new person may substitute for an active registration for the same registration fee.

SUBSTITUTION REQUIREMENTS:

• The original attendee should not cancel the registration.
• If the payment method is changing, the new attendee must provide payment prior to issuing a refund to the original attendee.
• The event team will facilitate the transfer of hotel reservations up to February 17, 2009 by 5:00 p.m. Pacific Standard Time. Substitutions requested after 5:00 p.m. Pacific Standard Time on February 17, 2009 require the attendee to contact the hotel directly with reservation changes and cancellations.
• The registrant is responsible for canceling or changing travel reservations.

QUESTIONS

For Convergence 2009 New Orleans registration questions, please contact the registration team:

• E-mail: Convergence2009@microsoft.crgevents.com
• Toll-free Telephone: 866-812-1148
• Worldwide Telephone: 206-812-1212
• Worldwide Fax: 206-441-6369

* Official Convergence 2009 New Orleans registration services are provided by CRG Events, 2200 Alaskan Way, Suite 300, Seattle, WA USA 98121

* New negotiated hotel rates are listed in red.  All registrants confirmed at associated hotels will receive this updated rate. To view your current hotel room rate, please go to the “Returning Services” link, login with the username and password you created during the registration process and click on the “Housing” link on the left navigation bar.

AFTER YOU’VE MADE YOUR HOTEL RESERVATIONS

Prior to 5:00pm Pacific Standard Time on February 17, 2009 all changes and hotel cancellations must be made through Convergence 2009 New Orleans registration office by email at Convergence2009@microsoft.crgevents.com or telephone us toll-free at 866-812-1148 (US & Canada) or 206-812-1212 (International) and a registration representative will be happy to assist you. All change requests are subject to the hotel availability and are not guaranteed until confirmed by the hotel. You may check the status of your change request by signing into the Convergence 2009 New Orleans website and viewing your hotel details. Beginning after 5:00pm PST on February 17, changes and cancellations to existing hotel reservations must be made directly with your hotel. All updates and cancellations must be made no later than 72 hours prior to your arrival with the hotel directly. Failure to do will result in a charge to your credit card of one night room and tax. Please note: You will not be able to change or cancel your existing hotel reservation directly with the hotel until after 5:00pm PST on Feb. 17, 2009.

CONVERGENCE 2009 NEW ORLEANS HOTEL POLICY AND CANCELLATION INFORMATION

All room reservations must be requested by February 11, 2009. After this date, space and the special Convergence 2009 New Orleans rates will be based upon availability. A valid credit card is required to guarantee your hotel accommodations. Attendees are responsible for paying all hotel room, tax (13% + $1-3 occupancy tax per night, subject to change) and incidental charges upon check-out.

ROOMMATES

Roommates are not required for Convergence 2009 New Orleans. However, if you choose to share a room, please read the following directions: If your roommate has already requested hotel, please do not also request hotel. Coordinate with your roommate to ensure that one hotel request includes the date range and special requests of both roommates. If you have to cancel your reservation and your roommate still needs a room, please contact the Convergence 2009 New Orleans Registration Team via email at Convergence2009@microsoft.crgevents.com before cancelling the reservation. Please note that special requests for bed types, smoking rooms, etc. are requests only and cannot be guaranteed by the hotel.

HOTEL CHANGE / CANCELLATION POLICIES

Arrival/Departure Date Changes
Attendees who wish to make a change to their existing hotel reservation can do so through “Returning Services” by returning to the registration website at anytime or they may contact the registration office Monday through Friday, 8:00am to 5:00pm Pacific Time. After February 17, attendees must call the hotel directly to make any reservations changes. All reservation date changes must be made no later 72 hours prior to the attendee’s scheduled arrival date (See “Cancellation Policy”). Extension requests (arrival or departure dates) will be based upon the event room block availability prior to the cut-off date or the hotels availability after the cut-off date at the time of the requested change.

Reservation Cancellations

• Through February 17, 2009: Any changes/cancellations must be completed online at Registration Returning Services or by contacting the Registration Team via email at Convergence2009@microsoft.crgevents.com.
• After February 17, 2009: Any changes/cancellations to your hotel reservation must be handled directly with the hotel.
• Any changes/cancellations to your hotel reservations must be made no later than 72 hours prior to your scheduled arrival date.
• Failure to arrive on your scheduled arrival date will result in the cancellation of the remainder of your hotel reservation and charges to your credit card for one night's room and tax.