About the Book

Your hands-on, step-by-step guide to learning the fundamentals of Microsoft Dynamics CRM 4.0

The smart way to learn Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM—one step at a time! Work at your own pace through the easy-to-follow lessons and practice files on CD—and master the fundamentals for tracking customer communications, using e-mail templates for mass communication, reporting and data analysis tasks, and other essential topics. With STEP BY STEP, you can take just the lessons you need or work from cover to cover. Either way, you drive the instruction—building and practicing the skills you need, just when you need them!