Special Offers

Supporting Users and Troubleshooting Desktop Applications on a Microsoft® Windows® XP Operating System (70-272)
Author Joli Ballew, Owen Fowler
Pages 592
Disk N/A
Published 06/16/2004
ISBN 9780072256185

More Information

About the Book
Related Series
Related Books
About the Author

Support: Book & CD

About the Book

Official Microsoft Learning textbook designed for the academic classroom that covers the topics and skills in the 70-272 exam.

A complete program with textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Microsoft suite of productivity applications. In addition, this textbook will help students prepare for Microsoft Certified Desktop Support Technician (MCDST) Exam
70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. The MCDST is a new, two-exam credential available from Microsoft Learning. The certification assesses the skills needed for working in a variety of environments, from corporate environments to phone support for home users, remote support, and retail counter support. A complete set of instructor resources supports the book.

Related Books

Installing, Configuring, and Administering Microsoft® Windows® XP Professional (70-270), Second Edition
Supporting Users and Troubleshooting a Microsoft® Windows® XP Operating System (70-271)

Customer Rating
Number of Ratings: 7

Average Rating: 5 stars

Rate this book

Top of Page

Last Updated: Sunday, November 16, 2008