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 Frequently Asked Questions for OEM Resellers and System Builders

Find answers to the most asked reseller and system builder questions. If you do not find the topic or answer that you are seeking, send your question to Microsoft OEM Internet Business Support.

Technical Support

Q. Where can I get help with product activation?
Q. How do I get started with an authorised Microsoft OEM distributor?
Q. Where can I find Microsoft product pricing?
Q. Who do I contact if I am missing product keys?

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Q. Can I use OEM System Builder software that I purchase and install myself?
Q. Can I install OEM on a virtual machine (VMware)?
Q. What do I do if a customer returns a computer system that I sold, but the customer has activated the OEM System Builder Windows 7 Professional software?
Q. Can I export OEM software?
Q. Is an OEM licence transferable?
Q. How do I get a Direct Agreement with Microsoft?
Q. My customer would like to downgrade Windows 7 Professional to Windows XP Professional, what are the rules and process?

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EDT Preinstallation and Deployment

Q. I want to build my first Windows image. How do I get started?

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Replacement Programmes

Q. I received damaged software media. How do I get it replaced?

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Q. I am experiencing trouble with my Microsoft account verfication. Where can I find help?

A. Please visit https://accountservices.passport.net. This site will enable you to change and reset your password if you've forgotten it. Should you encounter any additional problems, consult the Microsoft Account Help Centre at http://windows.microsoft.com/en-GB/windows-live/id-help-center.

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