These frequently asked questions clarify eligibility for the Windows Upgrade Offer for Commercial Original Equipment Manufacturers (COEMs).
Q. Does the offer apply to the PCs purchased from a system builder with a COEM licence?
A. Yes, the offer can be applied to new PCs purchased from a system builder with a qualifying OEM licensed edition of Windows 7, including COEM.
Q. Will users receive support when they upgrade?
A. Yes. The purchase of the upgrade comes with 90 days of support from Microsoft.
Q. Can partners pay for the upgrade offer and therefore make it free for their customers?
A. No. Partners cannot change the terms of the offer, the copy, messaging, etc. This includes marketing the offer as “free” or at an alternate price point. Partners can consider adding additional offers for areas like support and services, or other value added products and services that do not change or modify the Windows Upgrade Offer terms. These additional offers are independent and separate from the Offer and must be positioned and communicated as such.
Q. How can I tell if a particular PC qualifies for the offer?
A. The Windows Upgrade Offer is available for new Windows 7 PCs which are preinstalled with Windows 7 Home Basic, Home Premium, Professional or Ultimate and include a matching and valid OEM Certificate of Authenticity (COA). The Windows PC must be purchased new during the eligibility period and the offer redeemed before the eligibility expiration.
Q. Is there an option for users to get a copy of Windows 8 DVD?
A. Yes. Users can optionally elect to purchase backup media during the purchase of the electronic version for an additional fee, which includes the media cost, shipping and handling fee and applicable taxes and duties. Exact pricing is still being determined and will vary by geography.
Q. Do refurbished or secondary market PCs qualify for the offer?
A. No. The offer is for new Windows 7 PCs with a qualifying edition of Windows 7.
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