Microsoft Office 2013 technical support training

Use these training documents and videos to help troubleshoot common issues, error messages, installation problems, and compatibility concerns that you or your customers may have with Office 2013 and Office applications.

This training is set up for delivery to anyone in your organization who provides support to consumers running Office 2013, or as self-guided training.

Course modules
Module 1: Introducing Office 2013
This module offers a high-level introduction to Office 2013, including the new features and improvements in Office applications.
Module 2: Setup
With the release of Office 2013 comes the new Office 365 subscription model. Learn about Office 365 subscriptions, the consumer Office editions, and the benefits for both. This module also covers the Windows Installer (MSI) and Click-to-Run installation methods, how to troubleshoot installation issues, and changes to the activation process.
Module 3: Shared components
In this module, explore the shared components of the Office 2013 applications, including the Start experience and the Office Backstage commands, such as New, Open, Save, Options, and Manage. Also, learn about the OfficeArt improvements.
Module 4: Excel
Explore the Excel-specific interface changes; advantages and disadvantages of the new Single Document Interface (SDI); improvements in the touch interface; features, requirements, and limitations of Flash Fill; and how to troubleshoot animation issues.
Module 5: OneNote
In this module, learn about the features in OneNote 2013 that improve collaboration, simplify organization and sharing, and work with mobile devices. Topics covered are:
  • UI improvements with a new navigation experience for notebooks and pages.
  • Backstage UI updates, including new/save locations.
  • How to share with others through UNC, SharePoint, and SkyDrive.
  • How to send content to OneNote from the clipping tool.
Module 6: PowerPoint
In this module you will learn:
  • How coauthoring interacts with PowerPoint 2010.
  • How to use Presenter View to run a presentation in person or online using Lync, email, or a direct URL link.
  • What limitations are imposed on online presentations in the current Preview version of PowerPoint 2013.
  • The differences between the media-encoding engines in PowerPoint 2010 and PowerPoint 2013.
Module 7: Word
This section explores the key changes and enhancements made to the new Word. Topics include:
  • PDF import converter
  • ODF 1.2 support
  • Track Changes and Comments
  • Video, Objects and Charts
  • Animation
  • The new Share command
  • Trustworthy Computing: authentication and the Office Identity
  • Usability and UI Improvements
Module 8: Office web apps
In this module, learn about the Office web apps, how they work, and how they differ from Windows 8 web apps.
Module 9: Office Marketplace Services
Many of the Open and Save features rely heavily on back-end services provided by In this module you will learn about the services and web interface, Office design principles, and common interface changes.

Office 2013 Activation and installation Support

Activation and installation FAQ .pdf 2.13 MB
Find answers to your customers Office redemption, activation, and installation questions. Topics include:
  • Why customers need a Microsoft account to manage their Office products.
  • How to update Microsoft account information.
  • Redeeming, installing, and activating Office on behalf of your customer.
  • Why there is not a multiple license deployment tool for retail similar to Volume Licensing.
  • The maximum number of Office Home and Business 2013 licenses that can be activated using the same Microsoft Account. 

Additional resources

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