OEM Reseller Support System

The OEM Reseller Support System provides a direct link to Microsoft support engineers and technical experts who provide unlimited, text-based support for your presales, technical, and Microsoft licensing questions through the OEM Reseller and System Builder Forums.

Benefits of the OEM Reseller Support System

Installing and deploying Microsoft software quickly and accurately is critical for your business. As a Microsoft OEM system builder or reseller, it’s important that you have access to information, help, and education as often as you need them.

The OEM Reseller Support System will help you:

  • Get answers directly from Microsoft. Questions are answered by Microsoft support engineers who know and understand your business needs.
  • Gain access to solutions from your community. View solutions provided to other system builders and resellers.
  • Receive quick response times. Receive a response from Microsoft engineers within 48 hours.

The OEM Reseller and System Builder Forums are monitored by Microsoft Engineering in the following languages: Chinese (Simplified) and English. You may also post in French, German, Japanese, Korean, Portuguese (Brazil), and Spanish, and we will do our best to answer your questions.

How the OEM Reseller Support System Works

Find Answers to many of your questions on the following OEM topics:
  • Presales help
  • Licensing education
  • Technical issues
Engage Microsoft support engineers who will respond within 48 hours to any of your unanswered questions. Global Support for OEM Resellers and System Builders available in two languages: Chinese (Simplified) and English.

Get started by viewing solutions provided to your community or posting a question to the appropriate topic area in the OEM Reseller and System Builder Forums.

NOTE The OEM Reseller and System Builder Forums are private partner forums. You must be a Microsoft partner and log in with the same Microsoft account that you use for the OEM Partner Center website. If you don’t have a Microsoft account, you can find instructions for creating one at the Microsoft account webpage.

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