Applies to Surface RT, Surface Pro.

I forgot my password

If your account is	You can
A Microsoft account (You use an email address and password to sign in.)	Reset your password online.
A local account (You use a username and password to sign in.)	Use your password hint as a reminder. Have someone with an administrator account on your Surface sign in and change your password for you. (If you have an administrator account and remember the administrator password, you can do this yourself. The account created during Windows setup is an administrator account.) If you’ve forgotten your local and/or administrator account password, you'll need to reset your Surface back to factory settings. To learn how to reset your Surface from the Windows sign in screen, see Restore, refresh or reset your Surface.
Surface Pro: A domain account (To sign into a work account, for example.)	Contact your system administrator to reset your password.

Related topics