Applies to

Surface RT, Surface 2, Surface Pro, Surface Pro 2, Windows 8.1, Windows RT 8.1
.


Set up and use email

Use the Mail app or Outlook, if you have it, to read and respond to email messages from your email accounts.


Add your email accounts

Mail app

The first time you start the Mail app:

  • If you have signed in to Surface with a Microsoft account, your mail account is already set up. You can then add other accounts, from Outlook, Gmail, AOL, Yahoo! and even your work email (Exchange ActiveSync).
  • If you have signed in to Surface with a local account, your mail account is not yet set up. You’ll need to get a Microsoft account, then use the email address from your Microsoft account to begin using the Mail app on your Surface. After that first mail account has been established, you can add other accounts as well.

To add an email account:

Step 1:  On the Start screen, tap or click Mail.
Step 2:  Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 3:  Tap or click Accounts.
Step 4:  Tap or click Add an account, choose the type of account you want to add, then follow the on-screen instructions.
Most accounts can be added with only your user name and password. In some cases, you’ll be asked for more details, which you can usually find on your email account’s website.

Repeat Steps 2 through 4 for each of your email accounts.

After you add an email account:

Note
If you have the most recent version of Mail, your Google calendar will not sync with the Calendar app.

Outlook 2013

Surface RT and Surface 2: Outlook 2013 RT comes pre-installed on Surface 2 and on newer Surface RT devices. If you have an older Surface RT, you get Outlook 2013 RT when you update from Windows RT to Windows RT 8.1.

Surface Pro and Surface Pro 2: To find out about your options for using Outlook on Surface Pro and Surface Pro 2, see Install and use Office on Surface Pro and Surface Pro.

To add an email account in Outlook 2013:

Step 1:  On the Start screen, tap or click Outlook 2013.
Account setup starts the first time you start Outlook.
Step 2:  On the first page of account setup, tap or click Next.
Step 3:  On the Add an Email Account page, tap or click Yes, then tap or click Next.
Step 4:  On the Auto Account Setup page, enter the required account info (name, email address and password), then tap or click Next.
Step 5: 

After Outlook completes your account set up, you can either:

  • Tap or click Finish.
  • or
  • Tap or click Add another account.
Note
If Account setup doesn’t start when you tap or click Outlook 2013, you already have an account set up. To add another account, in Outlook, tap or click File, then choose Add Account (just above Account Settings).

Change account settings

Mail app

To change your email account settings:

Step 1:  On the Start screen, tap or click Mail.
Step 2:  Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings.)
Step 3:  Tap or click Accounts and then choose the account that you want to change.
Settings appear in a window along the right edge.
You can change things like your email password, how much email is downloaded, and your email signature. See Mail app for Windows for info about specific settings.
Step 4:  Tap or click the back arrow.
Note
For more info about Mail app settings, see Troubleshoot Mail.

Outlook 2013

You might want to update your email account settings when your email account password changes, or when you want to customise settings, such as how your name is displayed to other people. Here’s how to make a change:

Step 1:  On the Start screen, tap or click Outlook.
(If you don’t see Outlook on your Start screen, you can pin it there. Swipe in from the right edge of the screen, and tap or click Search. Enter Outlook in the search box, press and hold (or right-click) Outlook 2013, then tap or click Pin to Start.)
Step 2:  Tap or click File, tap or click Account Settings, then tap or click Account Settings.
Step 3:  Select the email account you want to change, then tap or click Change.

For more info, see Change email account settings.

POP email

The Mail app doesn't support email accounts that use POP (Post Office Protocol).

You can use an Outlook.com account to send and receive email from another account (even one that uses POP). Then, add your Outlook.com account to the Mail app to read and send email from your POP account. Check out Set up your Gmail, Yahoo! Plus or Microsoft email accounts in Outlook.com to find out more.

You can also send and receive email from POP accounts using Outlook. If you’re using Surface RT or Surface 2, Outlook is included with Windows 8.1. You may also purchase Outlook for Surface Pro and Surface Pro 2.

Use your email account provider’s website to get to your messages. For example, if your email account is from Contoso, go to www.contoso.com and sign in.

Use the Mail app to manage messages, folders, and more

The Mail app has three panes:

  • The left pane shows you your email folders and accounts (in the lower-left corner).
    Tap or click a folder or account to switch to it.
  • The middle pane shows you messages for the selected email account.
  • The right pane is the reading pane, showing you the content of the selected email message.
Here’s how to get thing done in the Mail app:
Task
What to do

Select multiple messages

Touch: Swipe from left to right across each message (in the middle pane) that you want to select.

Mouse or trackpad: Right-click on each message that you want to select.

To select a group of continuous messages, hold down the Shift key and then press the Up arrow or Down arrow key.

To unselect a message, swipe across the message, or right-click it.

Reply, Reply all, or Forward

Tap or click the Reply icon in the upper-right corner.

Delete messages

Select one of more messages and then tap or click the Trash icon in the upper-right corner.

Search for messages

Tap or click the Search icon (above your messages), simply begin typing, or open the Search charm, type what you want to find in the search box (someone’s name or text from an email message), and press Enter or tap or click the search icon.

Copy and paste text

Touch: Tap a word then drag the circles at each end of the word to extend the selection.
Tap the selected text and hold the selected text for a moment, then tap Copy.

Mouse or trackpad: Select text and then right-click to choose Copy or Paste.

Keyboard: Press Ctrl+C for Copy and Ctrl+V for Paste.

Format text

Select text in a new email message to see basic formatting options like the font, emoticons or a bulleted list.

You can also use keyboard shortcuts such as Ctrl+B for bold and Ctrl+Shift+F for selecting a font. For a list of Mail keyboard shortcuts, see Keyboard shortcuts.

Print a message

Select an email message, then open the Devices charm, tap or click Print, choose a printer, then choose Print. For more info, see the Print from Surface.

Email notifications

New email notifications appear on the Mail tile and in the bottom-left corner on the lock screen. To change how you’re notified about new email, see How to manage notifications for Mail, Calendar and People.

Send or receive email

To manually sync your email, open app commands and then tap or click Sync (or press F5).

By default, the Mail app downloads new email as it arrives and downloads email from the last 2 weeks. To change when and how much email is downloaded, open the Settings charm, tap or click Accounts, then select the account that you want to change.

Change your email signature

Open the Settings charm, tap or click Accounts, choose an email account, find the Use a signature option and change the text in the box below.

Send attachments

In a new email message, tap or click the paper clip icon (upper-right corner). Select the files you want to add to the message, and then tap or click Attach.

Mark messages as unread, junk or flagged

Select one or more messages, then swipe down from the top of edge screen and choose Flag, Junk or Mark unread.

Send mail from an Outlook.com alias

If you use aliases with your Outlook.com account, see Mail app for Windows;for info on how to send mail from an Outlook.com alias.

Create folders and move messages

Swipe down from the top of the screen, then tap or click Folder options to create a new folder or Move to move the selected messages.

Add a contact

Tap or click an email address from a mail message. The People app opens. Tap or click the save icon in the top-right corner. For more info on adding contacts, see People app for Windows: FAQ.

Use other email apps

You can also use Internet Explorer to access your webmail accounts. Pin your webmail page to the Start screen for quick access. For info on how to pin webpages to Start, see Add to, view and organise favourites.

Surface RT and Surface 2: Look for an email app in the Windows Store. For more info, see Install and uninstall apps on Surface RT and Surface 2.

Surface Pro and Surface Pro 2: You can buy Outlook or another email app from the Windows Store or from another source. For more info, see Install and uninstall apps on Surface Pro and Surface Pro 2.



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