Contact Microsoft Support for Surface

Need support? Start here to contact Assisted Support.

Operating hours

Monday to Friday:
  • 09:00 - 18:00 (UTC +8)

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Step 1. Choose your Product

Find product name

  • Surface RT

    Surface RT

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface Pro

    Surface Pro

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface 2

    Surface 2

    Has a silver case and states Windows RT on the back of the device under the kickstand.

    Select
  • Surface Pro 2

    Surface Pro 2

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface Pro 3

    Surface Pro 3

    Has a silver case and states Windows 8 Pro on the back of the device under the kickstand.

    Select
  • Touch Cover

    Touch Cover

    A keyboard with a smooth surface and pressure-sensitive keys.

    Select
  • Type Cover

    Type Cover

    A slim version of a traditional keyboard with moving keys.

    Select
  • Touch Cover 2

    Touch Cover 2

    A keyboard with a smooth surface and pressure-sensitive keys.

    Select
 

Step 1. Choose your Product

Find product name

  • Surface RT

    Surface RT

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface Pro

    Surface Pro

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface 2

    Surface 2

    Has a silver case and states Windows RT on the back of the device under the kickstand.

    Select
  • Surface Pro 2

    Surface Pro 2

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface Pro 3

    Surface Pro 3

    Has a silver case and states Windows 8 Pro on the back of the device under the kickstand.

    Select
  • Touch Cover

    Touch Cover

    A keyboard with a smooth surface and pressure-sensitive keys.

    Select
  • Type Cover

    Type Cover

    A slim version of a traditional keyboard with moving keys.

    Select
  • Touch Cover 2

    Touch Cover 2

    A keyboard with a smooth surface and pressure-sensitive keys.

    Select
 
 

Step 2. Choose your category and topic

Category

Issue

 

Step 3. Choose a Support method

Step 3. Choose a Support method

Recommended Solutions

Community Support

Community Support

Assisted Support

Assisted Support


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Our agents aren't available now. Please try again during our hours of operation.


Operating hours
Monday to Friday:
09:00 - 18:00 (UTC +8)

Oops! We are currently experiencing technical difficulties.
Please call us for help at +852 2388 9600.

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Wait Time: minutes

Our agents aren't available now. Please try again during our hours of operation.


Operating hours
Monday to Friday:
09:00 - 18:00 (UTC +8)

Oops! We are currently experiencing technical difficulties.
Please call us for help at +852 2388 9600.

Verifying...

Step 3. Choose a support Method