Applies to

Surface RT, Surface 2, Surface Pro, Surface Pro 2, Windows 8.1, Windows RT 8.1.


Troubleshoot Bluetooth devices

If your Surface doesn’t recognize your Bluetooth® keyboard, mouse, printer, headset, or other device, or if the device doesn’t work consistently, here are some things to try to fix the problem.


Solution 1: Check the batteries

Batteries in a Bluetooth device will wear out after prolonged use.

  • If the device uses a built-in battery, make sure it has a full charge.
  • If it uses replaceable batteries, put in fresh batteries.

If you still have problems, continue with Solution 2.

Solution 2: Turn the Bluetooth device off and back on

  • Turn off the power on your Bluetooth device, and then turn it back on again.

If that doesn’t help, try Solution 3.

Solution 3: Restart Bluetooth wireless connectivity

If your Bluetooth device doesn’t reconnect after a long period of idleness, try restarting Bluetooth wireless connectivity.

To restart Bluetooth wireless connectivity:

Step 1: From the Start screen, swipe in from the right edge of the screen, and then tap or click Settings.
Step 2: Tap or click Change PC settings.
Step 3: Tap or click PC and devices, and then tap or click Bluetooth.
Step 4: Under Bluetooth, tap or click to turn Bluetooth Off, and then tap or click again to turn Bluetooth On.

If restarting Bluetooth wireless connectivity doesn't resolve the problem, try Solution 4.

Solution 4: Restart your Surface

To restart Surface:

Step 1: From the Start screen, swipe in from the right edge of the screen, and then tap or click Settings.
Step 2: Tap or click Power, and then tap or click Restart.

If restarting Surface doesn't resolve the problem, try Solution 5.

Solution 5: Check the compatibility of your Bluetooth device

To see what's compatible, see the Windows Compatibility Center.

  • Surface RT or Surface 2: If you have a Surface RT, make sure it’s been updated from Windows RT to Windows RT 8.1. See Update Surface from Windows 8 to Windows 8.1 for details. Your Surface 2 came with Windows RT 8.1 already installed.
  • Surface Pro or Surface Pro 2: If you have a Surface Pro, make sure it’s been updated from Windows 8 to Windows 8.1. See Update Surface from Windows 8 to Windows 8.1 for details. Your Surface Pro 2 came with Windows 8.1 already installed.
Note
If you are using a Bluetooth device that is designed for Surface, like the Wedge Touch Mouse Surface Edition or Arc Touch Mouse Surface Edition, you can skip this step.

If your device is compatible but things still aren't working quite right, continue with Solution 6.

Solution 6: Make sure your Bluetooth device is paired with Surface

Step 1: Turn on the power on your Bluetooth device, and then make it discoverable.
To learn how to make a device discoverable, check the info that came with your device or go to the manufacturer’s website. Methods for making a device discoverable can vary widely depending on the device.
Step 2: From the Start screen, swipe in from the right edge of the screen, and tap or click Settings.
Step 3: Tap or click Change PC Settings, and then tap or click PC and devices.
Step 4: Tap Bluetooth.
Surface will search for your Bluetooth device.
Step 5: When Surface finds your device, tap or click it, and then tap or click Pair.
Tips
  • When pairing a phone with Surface, make sure your phone is unlocked and showing the Bluetooth settings screen.
  • If you don't know the PIN (sometimes called a pairing code) that some devices require for pairing, check the documentation for the device or look on the device itself.

If Bluetooth is on but the device doesn’t show up in the list of devices available for pairing, continue with Solution 7.

Solution 7: Make sure there's nothing interfering with Bluetooth connectivity

Some objects can interfere with your Bluetooth wireless connection. Make sure you're not using your Bluetooth device near objects such as:

  • Wireless networking devices
  • Other wireless pointing devices
  • Cordless and cellular telephones
  • Remote-control toys
  • Microwave ovens
  • Metallic surfaces touching the mouse

Surface Pro 2 : Bluetooth accessories may not work reliably on an airplane or in proximity to a large number of other Bluetooth and wireless devices.

If you've moved your Bluetooth device away from objects that might interfere with Bluetooth connectivity, go to Solution 8.

Solution 8: Install the latest updates for Surface and your Bluetooth device

Installing the latest updates for Surface and Windows can help fix issues with Bluetooth devices. With your device turned on and Bluetooth connected:

Step 1: From the Start screen, swipe in from the right edge of the screen, and then tap or click Settings.
Step 2: Tap or click Change PC settings,and then tap or click Update and recovery.
Step 3: Tap or click Check now.
Step 4: If there are updates available, tap or click View details.
Step 5: Tap or click to select the updates you want to install, and then tap or click Install.
You may need to restart Surface after the updates have been installed.

Surface RT: If you turned your Bluetooth off through the Bluetooth settings on Surface, you may experience excessive battery drain. To fix this, you can manually run Windows Update (see the steps above). Or you can turn Bluetooth back on. Tap or click the following in order: Settings, Change PC settings, PC and devices, and then Bluetooth. Set Bluetooth to On.

If you still have problems, continue with Solution 9.

Solution 9: Run an automated troubleshooter

Run an automated, interactive troubleshooter:

Step 1: Open the Hardware and Devices Troubleshooter.
Step 2: In the File Download dialog box, tap or click Run, and then follow the prompts.


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