Applies to

Surface RT, Surface 2, Surface Pro, Surface Pro 2, Surface Pro 3, Windows 8.1, Windows RT 8.1.


Surface warranty: Frequently asked questions

This warranty information applies to Surface, Surface Typing Covers, Surface power supplies and adapters, and Surface pens. Find the answers to the following commonly asked questions:


How long are my Surface and accessories covered?

Your Surface standard limited warranty has two parts:

  • Limited hardware warranty: Includes service on hardware and covered accessories for 1 year from the date of purchase. Covered accessories include the Touch Cover, Type Cover, Surface power supply cords and adapters, and Surface pens.*
  • Technical support: Provides help and technical support on preinstalled software for the first 90 days after purchase.

*Wedge Touch Mouse Surface Edition is covered under a separate, 3-year, limited hardware warranty.

How can I tell if my Surface is still under warranty?

Check your warranty status online. If you have registered your Surface, click the Sign In link at the upper right of this website. Or, see Register your Surface.

Business customers: Check the status of your warranty by visiting the Business Online Service Center. For more info, see Surface Support for Business.

Note
The start date for your Surface Limited Hardware and Service Warranty is based on the purchase date.

What is my warranty after my Surface is replaced?

We provide a post-service warranty for devices that have been serviced or replaced by our service center. The length of the warranty depends on whether the service was in-warranty or out-of-warranty:

  • In-warranty service: If your Surface was serviced or replaced within the original warranty period, you receive either the balance of your original hardware warranty or 90 days, whichever is longer.
  • Out-of-warranty service: If your Surface was serviced out of the original warranty period, your replacement or serviced device will have a 90-day hardware warranty.

Can I get service if I don’t have warranty coverage?

If the problem with your Surface is not covered by the warranty or if your warranty has expired, your Surface may be eligible for out-of-warranty service for a fee. Learn more at the Surface Online Service Center.

Business customers: See Surface Support for Business for more info.

Can I buy additional protection for my Surface?

Yes. Microsoft Complete adds technical support for all your questions around software and hardware as well as protecting your device in a case of accidental damage. Microsoft Complete is available from the Microsoft Store when you buy your Surface, or through the Surface Online Service Center after purchase. Microsoft Complete must be purchased within 45 days from Surface Device date of purchase. For more details about coverage in your location, visit the Microsoft Store.

Business customers: The Microsoft Extended Hardware Service Plan can be purchased with or without Accident Damage from Handling from an Authorized Device Reseller. The plans may be purchased within 45 days from the Surface date of purchase.



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