Principles, Policies and Practices FAQ

As outlined in our Global Human Rights Statement and in keeping with our commitments as a member of the Global Network Initiative, we recognize the important responsibility we have to respect human rights and the principles of free expression and privacy. To ensure we meet our commitments and responsibilities, we regularly review and update our relevant policies, processes and management systems. As part of that review – and commitment to transparency – we are providing information on the criminal law enforcement requests and other government legal demands we receive for customer data. Like others in the industry, we believe it is important for the public to have access to information about law enforcement access to customer data, particularly as customers are increasingly using technology to communicate and store private information.

Principles, Policies and Practices FAQ
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Does Microsoft have different principles for responding to law enforcement and national security demands?
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What are Microsoft principles and policies for responding to government legal demands for customer data?
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What are “content” and “non-content” data?
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What is the process for disclosing customer information in response to government legal demands?
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What laws apply to Microsoft customer records and content?
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How does Microsoft determine what countries are able to request data?
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What is Microsoft’s position on CALEA?
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Why does Microsoft reject a government demand?
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Is rejecting a request the only way Microsoft resists government demands?
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Does Microsoft ever challenge non-disclosure obligations or gag orders?
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If a request was rejected, can you assure your customer that their information was not disclosed?
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Does Microsoft reject U.S. subpoenas from government entities seeking content data?
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How does Microsoft consider potential human rights issues impacted by law enforcement requests?
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Does Microsoft provide any data to governments absent a formal legal demand?
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Does Microsoft charge governments for providing data and content?
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Does Microsoft notify users of its consumer services, such as Outlook.com, when law enforcement or another governmental entity requests their data?
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Does Microsoft notify its enterprise customers when law enforcement or another governmental entity requests their data?
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