Responding to disasters.
The Microsoft Disaster Response program improves disaster preparedness and response
through the delivery of technology and expertise for citizens, lead responders,
Current responses. Access Microsoft’s
response portal in the event of a current large-scale natural disaster. Here you
will find situational information and resources to help keep you safe, enable you
to connect with others, and provide details for ways you can help.
Past responses. Over the last
few decades, Microsoft has provided support for more than 200 natural disasters.
The following represent a few of our response efforts over the years.
2012 East Coast USA storms
Hurricane Sandy made landfall along the U.S. East Coast with heavy winds, driving
rain, and a storm surge. This was followed by power outages and flooding. Microsoft
provided support and services for first responders, nonprofit relief agencies, customers
and partners, and citizens in the areas impacted by the East Coast USA storms, and
committed cash and in-kind donations of software, hardware and services to support
relief efforts, altogether totaling $2.5 million. In addition, Microsoft’s employees,
including corporate match, donated more than $1.5 million to relief efforts.
2011 Japan Earthquake
After a massive earthquake and tsunami hit Japan and caused a nuclear crisis in
March 2011, disaster relief teams, government officials, and Japanese citizens struggled
to share basic information and communicate with one another.
In response, Microsoft created and used cloud solutions to help connect relief organizations,
governments, businesses, and the public during the aftermath. Windows Azure cloud
services were used to create websites for disaster relief efforts, including the
website for MEXT (the Japanese Government's Ministry of Education, Culture, Sports,
Science, and Technology), a major government information portal. Additionally, the
MSN® East Japan Earthquake Information website conveyed crucial news and information
for evacuees and volunteers, as well as useful safety information such as an interactive
map of radioactivity levels and a map of planned blackouts.
2010 Pakistan Flooding
The devastating flooding in Pakistan impacted tens of millions of people and the
monsoon rains had disastrous consequences throughout the country. Microsoft activated
its disaster response protocol to monitor and respond to the situation to help provide
technical support to lead response organizations, promote employee giving and volunteering,
and assess where other resources could be most helpful for the impacted region and
2010 Chile Earthquake
Large parts of Chile were devastated by an 8.8-magnitude earthquake that struck
the coast of Chile on February 27, 2010, leaving people without basic services including
water, electricity, gas and telephone access. Microsoft Chile, with the support
of its partners Entel, Olidata and Fundación Vida Rural, initiated a project to
provide infrastructure to reconnect the affected areas called “Conect@ Chile”. In
collaboration with the Chilean government mobile information centers were delivered
to the affected regions.
2010 Haiti Earthquake
On January 12, 2010, a 7.0-magnitude earthquake struck near the Haitian capital
Port-au-Prince. Microsoft worked closely with partners TM Software and IDV to support
the United Nations Office for the Coordination of Humanitarian Affairs (OCHA) through
the deployment, support and hosting of OneResponse in Haiti — the collaboration
portal for information exchange and situational awareness to coordinate the international
relief efforts of the humanitarian community. Additionally, through Microsoft's
support, nonprofit partner, NetHope, was able to set up an immediate response, with
specific focus on establishing temporary telecommunications infrastructure to allow
humanitarian agencies to communicate and provide relief to those affected.
2008 US Gulf Coast Hurricanes
In the aftermath of Hurricane Gustav and Hurricane Ike, Microsoft used MSN.com and
Microsoft.com to raise public awareness and support for nonprofit organizations
involved in the relief efforts. Many local Microsoft employees responded by volunteering
their time and expertise at Internet access stations to help families access FEMA
applications and register with the Red Cross "Safe and Well" site. At satellite
relief locations throughout the area, Microsoft employees helped members of their
community by serving meals for the Salvation Army. Employees throughout the U.S.
also made donations to relief organizations, which were matched by Microsoft.
2008 China Earthquake
Within hours of the May 2008 earthquake in the Chan's Sichuan Province, Microsoft
began working on relief and recovery efforts. The company and its employees collectively
donated US$1.4 million over two years to help rebuild schools and restore education
programs in affected communities. When the outpouring of online donations to the
Chinese Red Cross Foundation caused its Web site to crash, engineers from the Microsoft
China Technology Center helped launch a new site that could process more than 10,000
transactions per day. Microsoft employees in the region also helped provide technical
assistance to affected customers and partners, restore local telecommunications
service, and post online news reports from areas hit by the quake.
2005 Hurricane Katrina
Following the devastating impact of Hurricanes Katrina and Rita, Microsoft worked
with the American Red Cross to create the
Safe and Well Web site, and its employees committed more than $11 million
(U.S.) in cash contributions and technology solutions to the Hurricane Katrina and
Hurricane Rita relief response. Several months after the initial crisis, Microsoft
made additional investments of $1 million to organizations involved in rebuilding
the region and assisting displaced families.