Production Facilities

Sustainable manufacturing with strong community involvement

We primarily manufacture phones in our own factories and apply the highest standards to ensure safe and supportive labor conditions. Proximity to suppliers and partners also brings environmental benefits by reducing transportation impacts and helping to ensure materials are ethically sourced. This approach also supports maximizing the positive impacts of our supply chain within the local community.

Requirements at our factories closely parallel Microsoft’s Supplier Social and Environmental Accountability (SEA) practices, including:

  • Prevention of child labor
  • Nondiscrimination
  • Disciplinary practices
  • Working hours
  • Freedom of association
  • Compensation
  • Freely chosen employment
  • Occupational safety and health
  • Environmental Management

Microsoft has zero tolerance for child labor and procedures are in place in areas where identification forgery is a risk.

Our cell phone factory workers have a right to work in an environment which is free from discrimination of any kind. We have clear guidelines on reporting any possible misbehavior and protocols for performing a complete investigation that respects the rights and privacy of workers. Workers have a right to form or join organizations to represent themselves, and they have freedom to express their opinions and voice out concerns.

In addition, forced or compulsory labor, including use of any bonded or imprisoned labor, is strictly prohibited at the factories. All factory workers have work contracts in languages they understand and are free to leave the workplace following completion of their shifts.

An emphasis on worker safety and well-being includes sharing of best practices and lessons learned within the factories, along with monthly review of reported incidents. Leadership teams review safety performance indicators monthly, and provide a high level of management support in occupational safety and health issues.

Labor Conditions at all Microsoft factory sites are assessed every 2nd year by 3rd party verification company. On top of that, the factories perform self-assessments, and Microsoft conducts on-site labor condition assessments on selected factory sites with trained internal social & sustainability assessors. A typical assessment of a factory site takes 2-3 days. After the assessment, a root cause analysis and corresponding corrective action plan is completed by the factory to close potential gaps that are identified.

Our aim is that professional, straightforward assessments, clear measurement systems and well established follow-up processes help us to identify improvement needs and early indications of areas which could negatively impact our workforce and business.