Microsoft Customer and Partner Experience

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Connect with Microsoft

Need help? Contact Microsoft Help and Support.

Your experiences are important to us. Visit the following sites to share your experiences, connect with Microsoft product teams, find solutions and resources, and learn about our products.

Microsoft Answers Get answers to your questions about Windows, Office, Microsoft Security Essentials, and Windows Live, and share your knowledge in community forums.	Microsoft Fix it Solution Center Resolve computer problems with a wide selection of automated "Fix it" solutions.	@MicrosoftHelps Follow Microsoft Customer Service and Support on Twitter. Experienced customer service agents respond to your questions in real-time tweets.
Windows Compatibility Center See if your favorite software and devices work with Windows 7.	Microsoft Partner Network Find information for Microsoft partners around the world.	MSDN Discover software development tools and resources on the Microsoft Developer Network (MSDN).
Office Online Get Microsoft Office help and how-to instructions.	Microsoft TechNet Discover resources and solutions for IT professionals.	Microsoft Connect Report bugs, download and test beta products, and submit suggestions for our products.
Enterprise Business Center Access resources for enterprise customers.	Microsoft Small Business Center Find resources for small and medium-sized businesses.	Microsoft Communities Access and share online support, tips, discussion, and product expertise.

Listening Systems

Microsoft is deeply influenced by the feedback we receive from studies such as our Microsoft Customer and Partner Satisfaction Survey, our Enterprise Customer Satisfaction Survey, as well as our product satisfaction surveys, usability studies, online feedback forms, research forums, and more. Many customers also choose to give us feedback through the Customer Experience Improvement Program, a product-based technology that lets you provide real-time feedback about your experiences with Microsoft products. It helps us and our partners resolve bugs, prioritize content for service packs, and identify desirable features for future product releases.

For more information about these and other listening systems, see the CPE White Paper under Related Links. To provide feedback to Microsoft, use the feedback button above.

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Microsoft Help and Support

Global CPE Sites

American Customer Satisfaction Index (ACSI)

Read the Computerworld report on how the ACSI rates Microsoft.

	CPE White Paper: Increasing the Satisfaction of Microsoft Customers and Partners Learn more about the history of CPE at Microsoft and current broad CPE efforts.
	CPE White Paper - Full Version XPS Download 566 KB
	CPE White Paper - Full Version PDF Download 345 KB
	Executive Summary XPS Download 314 KB
	Executive Summary PDF Download 183 KB

Executive Memo: Connecting with Customers

By Steve Ballmer, Chief Executive Officer, Microsoft Corporation Published: October 2, 2002

Customer Case Studies

Review case studies to see how other customers are optimizing their Microsoft experience. Search by industry or organization, or search on keywords such as "cost savings."

Find a customer case study now

Additional Microsoft Sites

Company Information

Customer and Partner Experience

Legal and Corp. Affairs

Trustworthy Computing

Microsoft Diversity and Inclusion

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Listening Systems