Microsoft was named a finalist for 2012 Temkin Group Customer Experience Excellence Award. Read more about the award and the Temkin Group here.
Listen and Respond to Customers
Listening and responding to customers is a focus of all our activities. Voice of Customer and Partner Listening Systems and Programs enable us to connect with our customers through research, social media, product support services, in-product feedback mechanisms, and internal and external programs. These tools work to help us understand your needs and create a better experience for you.
Microsoft is deeply influenced by the feedback we receive from studies such as our Microsoft Customer and Partner Satisfaction Survey, our Enterprise Customer Satisfaction Survey, as well as our product satisfaction surveys, usability studies, online feedback forms, research forums, and more. Many customers also choose to give us feedback through the Customer Experience Improvement Program, a product-based technology that lets you provide real-time feedback about your experiences with Microsoft products. It helps us and our partners resolve bugs, prioritize content for service packs, and identify new features for future product releases.
Connect with Microsoft
Need help? Contact Microsoft Help and Support. Your experiences are important to us. Visit the following sites to share your experiences, connect with Microsoft product teams, find solutions and resources, and learn about our products.
- Windows XP End of Support
Did you know that support for Windows XP SP3 and Office 2003 ends April 8, 2014? If not, you should take action now as after April 8, 2014, there will be no new security updates, non-security hotfixes, free or paid assisted support options or online technical content updates.
- Microsoft Fix it Solution Center
Resolve computer problems with a wide selection of automated "Fix it" solutions.
Discover software development tools and resources on the Microsoft Developer Network (MSDN).
- Microsoft Community
Get answers to your questions about Windows, Office, Microsoft Security Essentials, and Windows Live, and share your knowledge in community forums.
Follow Microsoft Customer Service and Support on Twitter. Experienced customer service agents respond to your questions in real-time tweets.
- Microsoft TechNet
Discover resources and solutions for IT professionals.
- Microsoft Connect
Report bugs, download and test beta products, and submit suggestions for our products.