Microsoft Partner and Customer Experience

With 90,000 employees in over 190 countries supporting and developing varied products and services for our customers and partners, Microsoft is focused on ensuring a high level of satisfaction among our customers and partners. It is a core component of our business. Our vision is to provide experiences for our customers and partners, across all of their interactions with Microsoft, that they value and recognize, and enable them to realize their full potential.

Our goal is to be #1 in satisfaction across all audiences and in every market.

Helping our Customers Succeed

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Global CPE Sites

Culture of Accountability

A Culture of Accountability means that all employees are measured against CPE goals no matter their role. Accountability is a part of everything we do from our rhythm of the business to training and readiness events and materials. We measure accountability through an annual all-employee survey in addition to reward and recognition programs for all of our employees and executives based on CPE outcomes.

Product Quality and Innovation

Microsoft strives to continually create innovative technology products that transform the way people work, learn, play, and communicate. By championing the importance of closely aligning our company culture of product innovation with the needs of our customers and partners, we are constantly enhancing our ability to listen and respond to them.

Customer and partner feedback is integrated throughout the product development process, helping us build value into every product we make. Extensive feedback from customers and partners fuels key innovations in every major Microsoft product area, from Microsoft cloud services, Windows Internet Explorer, the Windows operating system, Windows Phone, and Bing. This feedback has also shaped our partner support programs, our product licensing and pricing, and joint business planning efforts with many of our large enterprise customers.

Listen and Respond to Customers

Listening and responding to customers is a focus of all our activities. Voice of Customer and Partner Listening Systems and Programs enable us to connect with our customers through research, social media, product support services, in-product feedback mechanisms, and internal and external programs. These tools work to help us understand your needs and create a better experience for you.

Listening Systems

Microsoft is deeply influenced by the feedback we receive from our Customer and Partner Experience Measurement Program, as well as our product satisfaction surveys, usability studies, online feedback forms, research forums, and more. Many customers also choose to give us feedback through the Customer Experience Improvement Program, a product-based technology that lets you provide real-time feedback about your experiences with Microsoft products. It helps us and our partners resolve bugs, prioritize content for service packs, and identify new features for future product releases.

Connect with Microsoft

Need help? Contact Microsoft Help and Support. Your experiences are important to us. Visit the following sites to share your experiences, connect with Microsoft product teams, find solutions and resources, and learn about our products.

  • End of Support
    Do you know the end of support (EOS) dates for the products in your environment? Once a product reaches EOS there will be no new security updates, non-security hotfixes, free or paid assisted support options or online technical content updates. To find the latest EOS dates, please visit the Microsoft Support Lifecycle site.
  • Microsoft Fix it Solution Center
    Resolve computer problems with a wide selection of automated "Fix it" solutions.
  • MSDN
    Discover software development tools and resources on the Microsoft Developer Network (MSDN).
  • Microsoft Community
    Get answers to your questions about Windows, Office, Microsoft Security Essentials, and Windows Live, and share your knowledge in community forums.
  • @MicrosoftHelps
    Follow Microsoft Customer Service and Support on Twitter. Experienced customer service agents respond to your questions in real-time tweets.
  • Microsoft TechNet
    Discover resources and solutions for IT professionals.
  • Microsoft Connect
    Report bugs, download and test beta products, and submit suggestions for our products.