Microsoft

Microsoft Customer and Partner Experience

The CPE Priority

Ensuring a high level of satisfaction among our customers and partners is a core component of our business. We refer to our customer-focus efforts as Customer and Partner Experience (CPE).

Accountability to Customers and Partners

Microsoft has a company-wide system of measuring CPE accountability. It includes annual goals and performance evaluations that encourage strong customer focus, from senior executives down through the entire employee base.

Executive sponsors for CPE:

Daily execution of worldwide CPE is driven by:

Listening Systems

Our annual Worldwide Customer and Partner Satisfaction Survey is conducted by a third-party research firm, Ipsos Loyalty. We adjust our products, programs, and services based on the feedback we receive through analysis of this study and others, such as our Enterprise Customer Satisfaction Survey, usability studies, online feedback forms, and research forums.

Learn about the Microsoft Customer and Partner Satisfaction Survey

Learn about the Enterprise Customer Satisfaction Survey

The Customer Experience Improvement Program is a product-based technology that lets you provide real-time feedback about your experiences with Microsoft products. It helps us and our partners resolve bugs, prioritize content for service packs, and identify desirable features for future product releases.

Read about the Microsoft Customer Experience Improvement Program

For more information about these and other listening systems, see the CPE White Paper under Related Links.

Connect with Microsoft

Across the company, we value your experiences with us. Visit the following sites to share your experiences, connect with our product teams, find solutions and resources, and learn more about Microsoft products.

Microsoft Answers
Get answers to your questions on Windows, Office, Microsoft Security Essentials, and Windows Live, and share your knowledge in these community-based forums.

Windows Compatibility Center
Find out if your favorite software and devices work with your latest version of Windows.

Office Online
Tips, Help, and How-to resources for Microsoft Office.

Microsoft Partner Network
Information for Microsoft partners around the globe.

Microsoft Customer Business Center
Resources for small and medium-sized businesses.

Enterprise Business Center
Resources for enterprise customers.

MSDN
Discover software development tools and resources on the Microsoft Developer Network (MSDN).

Microsoft TechNet
Find resources and solutions for IT professionals.

Microsoft Connect
Report bugs, get downloads, find solutions, and vote for what's important to you.

Microsoft Communities
Find online support, tips, discussion, and product expertise.

Related Links



CPE White Paper: Increasing the Satisfaction of Microsoft Customers and Partners

Learn more about the history of CPE at Microsoft and current broad CPE efforts.

XPS

CPE White Paper - Full Version

XPS Download 566 KB

CPE White Paper - Full Version

PDF Download 345 KB

Executive Summary

XPS Download 314 KB

Executive Summary

PDF Download 183 KB


How Microsoft Listens and Responds to Customers

Find out more about how we use feedback from our global satisfaction survey and other listening systems to improve customer experiences with our products and services.

Adobe Acrobat Portable Document File

Listen and Respond

PDF Download 662 KB





Executive Memo: Connecting with Customers

By Steve Ballmer, Chief Executive Officer, Microsoft Corporation Published: October 2, 2002


We’re Listening!
Microsoft Fix it

Microsoft customers told us they wanted more self-help support options. The new "Fix it" button helps customers diagnose and fix PC problems with the click of a button.

Learn more about Microsoft Fix it


Customer Case Studies

Review case studies to see how other customers are optimizing their Microsoft experience. Search by industry or organization, or search on keywords such as "cost savings."

Find a customer case study now

Case Study Video

Global CPE Sites

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