Wireless headset issues
If you are having trouble with your wireless headset, the following information can help troubleshoot and resolve issues.
- Make sure that the headset is fully charged.
- Make sure that the headset is connected to the wireless receiver.
Troubleshoot your wireless connection.
Some systems may have volume keys that do not affect external headphones or speakers.
- Make sure that the wireless receiver is connected to the computer.
- Make sure that the wireless receiver is correctly plugged into a powered USB port on the computer.
- If the wireless receiver is plugged into a USB hub, ensure that the hub is correctly plugged into the computer. Ensure that you are using a powered USB hub that is appropriate for high-power USB devices.
- For more information about installing a hardware device, see Windows Help.
Check the placement of the wireless device.
Try the following solutions:
- Make sure that the wireless device is within 30 feet (approximately 10 meters) of the wireless receiver.
- Place the wireless receiver on a non-metallic surface (for example, avoid placing the receiver on top of a desktop computer).
Check for interference from other objects.
Both wireless and non-wireless objects can cause interference with your wireless device. Try the following solutions:
- Make sure that there are no nearby items that might cause interference, including desktop fans, fluorescent lights, or large metal objects (such as filing cabinets).
- Minimize the number of competing wireless devices, including cordless phones and remote-controlled toys within range of the receiver.
- Remove any metallic decorations or stickers from your computer or device.
Reset the headset.
Try the following solution:
- Press and hold the Windows Live Call button for approximately 14 seconds to reset the headset, then reconnect to the wireless receiver.