Troubleshooting: Headsets

Hardware control issues

If you are having trouble with your headset’s hardware controls, the following information can help you troubleshoot and resolve issues.

I cannot hear audio.

Try the following solutions:

  • Download and install the latest version of Windows Live Messenger from
  • Get the latest available software updates for your headset from

I cannot adjust the microphone volume with the up (+) or down (-) buttons.

  • The up (+) and down (-) buttons adjust the volume of the headphones only. They do not adjust the microphone volume.

I can still hear audio after I push the Mute button.

  • The Mute button on the headset control mutes the microphone only. It does not mute the audio of the headphones.

I cannot find the Mute button on my wireless headset.

  • The wireless headset does not have a Mute button.