Try charging the device. It may take an hour or more to fully charge your device. See the documentation that is included with the device.
The wireless transceiver and device must be situated correctly. Try the following solutions:
Some wireless and non-wireless objects can cause interference with your wireless device. To prevent transceiver interference, avoid using your device near objects such as:
You can use the following information to help you troubleshoot a problem with your Bluetooth wireless device (keyboard or mouse).
During the installation process, if the setup software fails to connect to the device through a Bluetooth connection, you must change the transceiver to use a hardware-managed Bluetooth mode.
For more information, see Microsoft Support article 953694 at http://support.microsoft.com/kb/953694
There are several versions of Bluetooth programs that help you connect your device to your Bluetooth wireless transceiver. See the documentation that was included with your computer or contact the computer manufacturer for information on how to use their program.
Note If your computer cannot detect a Bluetooth transceiver, the Bluetooth software will not be available in the Windows menus.
If the Bluetooth connection cannot be established, you may have to remove the unresponsive device from the system and then add it back.
To extend battery life, Bluetooth devices go into hibernation after 8-10 minutes of inactivity. It can take several seconds for the Bluetooth mouse to reconnect when you resume using it after this period of hibernation. As a result, you may notice a delay between the time that you use the mouse and the response on the screen.
Bluetooth wireless technology lets you connect multiple compliant devices to your computer. You may be able to use other Bluetooth devices with the Microsoft Wireless Transceiver for Bluetooth, but this connectivity is not always supported by Microsoft.
For information about how to use other Bluetooth devices with the Microsoft Wireless Transceiver for Bluetooth, see the documentation that was included with the device.
For newer devices, download the latest version of the software from the Hardware Download Software Web page.
By default, the Bluetooth Wedge Mobile Keyboard pairs with most tablet PCs through secure simple pairing (SSP) with a passkey. Some tablets, however, may not support SSP well with a passkey.
In order to successfully pair your Wedge Mobile Keyboard to such a tablet, use the following alternative pairing mode.
If you want to pair your keyboard with a tablet or other computer that supports SSP with a passkey, press and hold the Connect button only.
If Bluetooth disconnects: Right Click on Win Icon from Win10 task bar > Click on “Control Panel” >Device Manager >Find “Bluetooth” Hardware and expand > Get Bluetooth Module name and double click on it >Select Power Management from property window> Un-check “Allow the computer to turn off this device to save power.
After not using your Bluetooth mouse or keyboard for some time, you may not be able to use the device again without rebooting the system or turning your Bluetooth radio off and back on.
For more information, see Microsoft Support article 2758967 at http://support.microsoft.com/kb/2758967
If you are attempting to launch the calculator using your keyboard’s built in key, and the calculator either fails to launch, or launches behind other applications, it is likely an indication that your Mouse and Keyboard Centre Software is not up to date.
You can get the latest update by going HERE. From this list identify your keyboard from the list, or search for it in the search bar. Once you have identified your keyboard, tap or click on it to go to the available downloads page. Under "Software and Drivers", click on the available update, and follow the onscreen instructions.