Common Microsoft Mouse and Keyboard Center Setup Issues
Troubleshooting wireless and Bluetooth® issues
Which software do I need for my Microsoft device?
Which devices are supported by Microsoft Mouse and Keyboard Center?
I have trouble connecting my wired/wireless device.
I have connection/detection issues with my Bluetooth® device.
How do I optimize the wireless signal?
I have various problems when using my Microsoft keyboard.
I have various problems when using the keys on my keyboard.
I have various problems when using the navigation/directional keypad.
I am unable to record/run macros while playing an online game.
I have trouble using the Magnifier.
I have trouble using Quick Turn.
How do I resolve battery/power issues with my device?
By default, the Bluetooth® Wedge Mobile Keyboard pairs with most tablet PCs through secure simple pairing (SSP) with a passkey. Some tablets, however, may not support SSP well with a passkey.
In order to successfully pair your Wedge Mobile Keyboard to such a tablet, use the following alternative pairing mode.
Note
If you want to pair your keyboard with a tablet or other computer that supports SSP with a passkey, press and hold the Connect button only.