The CTS Division provides support to Enterprise, Developers and manages the escalation technical support for Partners and Small/Medium businesses.

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The Customer Service Group is a primary interface to Microsoft for millions of customers and partners each day. The organization strives to provide a more personalized, consistent and predictable "One Microsoft" by acting as a first point of communication, providing solutions, and connecting customers and partners with other teams when additional information is needed.

Global Consumer Support (GCS) provides consumers around the world a single point of contact for support on Microsoft's growing base of consumer products and services.

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Microsoft Partner Network Support provides effective and precise support for Microsoft Partners to help them realize their full potential. The “Customer Focused & Partner Enabling” culture guides action that in turn lead to an excellent partner experience. The Partner Support Group in APGC CSS has a team of reliable support professionals across Asia Pacific Region who provide predictable & repeatable partner support & services.

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The Business Planning and Management Group provides internal cross functions management with focus on Business Review, Project management, Offering, Business Continuity, Quality and in-house vendor management.

In view of the large and diverse organization of APGC CSS, the Communications Department not only reinforces internal communication and interaction, but also works as the focal point for external communication and industry outreach activities. For instance, the group organizes community affairs and marketing activities, as well as responds to the public and the media's inquires.

The Premier Field Engineering (PFE) Division provides onsite and dedicated services to Enterprise Customers through a series of proactive offering such as Risk Assessment Program (RAP), Health Checks, Workshops, Best Practice Sharing and Deployment Planning Services. Through these services, they help customers achieve productive use of Microsoft Technology. In addition to proactive services, engineers are stationed throughout the major cities within the Asia Pacific and Greater China Region, to provide 24/7 emergency onsite services when the need arises.