Session Trainer, Mr. Geoff McMaster, Escalation Engineer, Microsoft Dynamics AX Support for APGC & Japan

In late 2008, Microsoft’s Dynamics Support team led by Geoff MacMaster (AX Senior Support Escalation Engineer), and coordinated by Services Account Manager George Nikolovski, delivered the AX Inventory Workshop to rave partner reviews. Aimed at expanding the Partners’ depth of knowledge, in both existing and new functionality in AX, this one-day intensive program is a refresher of existing AX Inventory Costing functionality as well as detailed discussion on new costing functionality in AX2009. Attendees were Costing specialists from various AX Partners. Trainer Geoff used Powerpoint-led discussion of each key part of functionality, with a lot of interaction, answering the numerous questions asked and discussed throughout the session.

This was also an opportunity for our Dynamics AX team to share observations of various problems faced by Partners, what has worked well, its challenges, and tips for continuous AX improvement to avoid future problems.

Partner Attendee Reviews

Australian attendee Brian Stenzel, Principal Consultant - Finance of ePartners expressed his thanks after the session, “thanks for putting on the session for AX2009 inventory workshop today. The content was excellent and timely; Geoff’s presentation was very informative and valuable; a very worthwhile afternoon. I hope that more sessions such as this become available in the future.”

*ePartners is a Microsoft Certified Partner and a two-time recipient of Microsoft’s Global Partner of the Year award.

From Delores Young, Microsoft Dynamics AX Consultant at Eclipse Computing (Australia) Pty Ltd:

“Hi Geoff, thank you for running that session yesterday. It was really informative, probably the best training session I have been to.”

From Tamara Taylor, Solution Delivery Manager at Eclipse Computing (Australia) Pty Ltd:

Hi Geoff,

As per usual you have provided an “informative to the point workshop” on this vital subject – hence the number of participants from Eclipse. I cannot thank you enough for coming to Sydney to conduct this session. As you are aware several of my team came off annual leave and told me directly how great the workshop was and worth sacrificing personal time – I think that speaks volumes for your product knowledge and delivery. I wish you all the very best for a “Dynamic” 2009”

*Eclipse Computing (Australia) Pty Ltd is a Microsoft Dynamics Outstanding Partner of the Year and Microsoft Dynamics Competitive Partner Solution of the Year.

About Microsoft Dynamics Support

Microsoft Dynamics is a line of financial, customer relationship and supply-chain management solutions that helps businesses work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business to help drive business success. Microsoft Dynamics has over 300,000 customers worldwide.

At Commercial Technical Support (CTS) -MBS/Dynamics in APGC CSS, we work closely with our customer partners to maximize their investments in the Dynamics solutions, helping them understand their product features, resolve application challenges and issues to achieve efficient use of the products. Our product support portfolio include Dynamics AX, GP, NAV and CRM.