The interview provides an overview of APGC CSS, an organization that has witnessed and participant of the evolving IT services industry in China over the past decade. The role IT services at Microsoft is to help customer accelerate adoption and productive use of Microsoft products so as to drive CPE. Looking back on the past ten years, the organization has largely expanded not only in the regions of customers’ base, but also in our scope of business.

Being a member of IT eco-system, Microsoft is intimately connected with the industry as a whole, contributing to developing an environment that benefits all of its members.

The discussion focused on the type of competence that has equipped CSS with its winning values to achieve great Customer Partner Experience (CPE) -service attitude, technical expertise, problem-solving skills and cross-culture understanding. The recent collaboration between APGC CSS with Tongji and ECNU to jointly develop a discipline of IT services and support to foster future talents with expertise and high qualifications further strengthens our commitment to create programs that benefit the whole industry chain.

When discussing his views on the current economic situation, Wing stated that IT services as a strategic differentiator will not only help enterprises save costs, but also develop its full potential for more competitive in the market. This can be achieved through adopting cutting edge technology to advance their competence, while maximizing their ROI. Being more innovative at a lower cost is something can be achieved with “AND” mindset, instead of making choices between “Either… ,or” is a management philosophy Wing strongly advocates.

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