Profile:
MACH hire, joined MS APGC CSS in 2007, has strong technical and communications skills, very mature and career-driven, beautiful and presentable.

Bonnie Wu joined Microsoft as a MACH hire in 2007 with a master degree in Computer Science from a top Chinese university.

With the help of her “mentor” in Microsoft and continuous learning and improvement, Bonnie Wu has quickly become a strong team player who possess deep problem solving expertise, winning customer confidence with her firm technical and communications skills, and great personality. One of her customers from Thailand once rated her as a ‘10-point engineer. "Dear Bonnie…I would like to vote you as a perfect 10, for you deliver great support above and beyond any points system represents…Many thanks for your great support."Even after the case was closed, this special customer has remained a friend.

With her great performance during the past year, Bonnie was offered additional responsibility as one of the two contact person in her team to handle cases from Hong Kong customers, who are renowned for their high levels of technical skills and expectation of service delivery in the local IT industry. To better support the customers in Hong Kong, she even studied Cantonese in her spare time.

Relating her first memories of this job, Bonnie said she was very nervous during her new hire orientation before she started taking first call from enterprise customers. With the tips shared by her mentor, manager and other team members, she practiced FAQs hundreds of times with an likely “customer” – her cat! When her first day came and went, she handled the customer issues without a hitch. “I’m really confident in handling customers’ questions now. I am confident of demonstrating my expertise in this field in one or two sentences after I’ve reviewed the incident title and basic case log.”

Dubbed the "CEO" in her team (for Chief Entertainment Officer), she is a good example of one who promotes diversity: Bonnie has a wide range of personal interests includes calligraphy, volleyball, and music as well as photography and raising pets (cats, to be exact). She is an active participant in various team morale events, including karaoke and poker games that bring fun and happiness to her team. Since learning calligraphy (Clerical script) from the age of 5, Bonnie has won a number of calligraphy awards nationwide and in her home Province. She was an accomplished member of member of the Chinese Calligraphers Association in her teens, which normally only accepts adult members.