MORNING    
9.00-09.30 a.m. Keynote: Integrated Innovation for a Dynamic World A warm welcome by Barney Lau, Managing Director, Microsoft Singapore.  
9.30-10.30 a.m. Mastering your Business Dynamics – Part 1 Through role plays and live demonstrations, learn how Microsoft Dynamics, our line of financial, supply chain, and customer relationship management solutions help improve productivity and empower confident decision-making. This is presented by Sun Whye Mun, Director, Microsoft Dynamics, Southeast Asia.  
10.30-11.00 a.m. Customer MarketPlace Tour* / Break *Customer Marketplace is a Microsoft Dynamics Heroes marketplace where you can interact and learn real-life Success Stories from our customers and partners.

The Microsoft Dynamics Solutions Summit 2006 also features the Microsoft Integrated Innovation Pavilion where you can learn how various Microsoft technologies such as Microsoft Office, Microsoft Sharepoint, and Microsoft SQL Server work together with Microsoft Dynamics to deliver greater value through innovation for our customers.		  
11.00-11.45 a.m. Mastering your Business Dynamics – Part 2 Presented by Shashidhar Dayaneni, Product Manager, Microsoft Dynamics, Southeast Asia, and Danny Condecido, Product Manager, Microsoft Dynamics CRM, Southeast Asia.  
11.45-12.00 p.m. Heroes of the Dynamic World The 2006 Microsoft Dynamics Hero Awards for Operational Excellence, Customer Relationship Management, Connections, and Innovation.  
12.00-12.30 p.m. Heroes Speak A roundtable discussion with our Microsoft Dynamics Hero Awards Winners.  
12.30-2.00 p.m. Customer Marketplace Tour* continues / Lunch  
AFTERNOON    
2.00-3.00 p.m. (Industry Breakout Tracks)
Heroes in Industry I:

Track A: CONTROL













Track B: DISTRIBUTE










Track C: RELATIONSHIPS


Professional Services companies face challenges connecting internal team members with clients and partners, and run a streamlined operation while constantly improving efficiency. Kate Spillane, Director, FolioDev, a Microsoft Dynamics Industry Builder Initiative partner and DP Tech, a Microsoft Dynamics partner will present their customer case studies and solutions that have helped companies balance profitability with strong client relationships.

Distribution companies face multiple market forces that change buying behavior. To adapt, distribution companies need to orientate their primary value propositions around excellent customer service. Progression, a Microsoft Dynamics partner, will discuss case studies that show you how to get ahead of the commodity curve.

Well-executed Analytical CRM and Operational CRM can drive business growth, and empower marketing, sales and service professionals with comprehensive client information to deliver exceptional service. Craig Ower, Associate Director, Avanade, will discuss case studies that show how CRM strategy is transformed to deliver results and profit. 		 
3.00-4.00 p.m. (Industry Breakout Tracks)
Heroes in Industry II:

Track A: PROFIT










Track B: MEMBERSHIP











Track C: AGILITY


For retailers, profit is a constant struggle between better visibility of merchandise, the ability to track supplier performance, and reducing the amount of 'safety' stock. Find out how EBS Consulting and RapidStart, Microsoft Dynamics partners specializing in retail, have driven the profit of the largest retailers in Singapore and the region.

Market leaders today are utilizing the concept of membership to retain their best customers. The privileges and services rendered to members in a one-on-one manner can make or break the customer experience. Learn how Idealsoft, a Certified Software Advisor for Microsoft CRM implemented solutions for a leading Singaporean resort island and the Singapore Academy of Law.

The high technology industry demands continual innovation and agility to survive and thrive in the fast paced global marketplace. Tectura Singapore, a Microsoft Dynamics partner, discusses how they have helped hi-tech companies cope with ever shorter productive lifecycles, unpredictable demand, and price erosion. 		 
4.00-5.30 p.m. Customer Marketplace Buzz – Lucky Draws    
             
Agenda may be subject to changes without prior notice.