Support

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Having problems or have a question about a product? Search the options on this page to find how you can best get an answer.

To learn how to use a product feature, try starting with the product documentation, which is often available both on your computer and online. For non-Microsoft products, your hardware or software manufacturer's Web site may also have documentation that applies to your product. If you're working in a company, check with your company's IT department or network administrator. They may have answers or resources for you, and you may be eligible for different support options based on how your company is licensing Microsoft products.


Community-based support

At Work Community

Another great place to find help is on the At Work Community page, which connects you to groups of users who discuss particular products, such as Windows XP, Office, and Microsoft Windows Mobile-based devices. Communities are open around the clock, and many are frequented with experts who can either answer your question or help guide you toward a better place to look.


Telephone and e-mail support

Microsoft Product Support Services

Find links, telephone numbers, and contacts available to you as a registered user. Check with your company's IT department to see if your company has specific support options available to you.

Worldwide support options

Find out what support options are available if you are located outside the United States or Canada.


No-charge online support and assistance articles

Solution Centers

Select a Solution Center to see product support information—including common issues, frequently asked questions, helpful links, tips and how-to articles, and the latest downloads. There are Solution Centers for the latest and past versions of products.

Knowledge Base

The Knowledge Base includes articles prepared by Microsoft Product Support Services that address common questions people have about Microsoft products. You can search the Knowledge Base any time.

Office Assistance articles

Find how-to information for the latest versions of Office. Also, the home pages of the Office applications include assistance articles for the earlier versions of Office applications as well.

Windows products and technologies support options

This page provides fast access to the support areas for each of the major Windows products and technologies. There are links on this page to support pages for specific Windows operating systems.

Windows Mobile-based devices help

Find help and how-to information for different devices. You may also need to check with your device manufacturer, as your issue might be unique to that company's problem.


Leading computer manufacturers

Here are the home pages for popular computer manufacturers. If the Microsoft product you have a question about came installed on your computer, it's a good idea to check the manufacturer's support site for information, as there may be an aspect of your question that is unique to that particular manufacturer's product.

Apple

Dell

Fujitsu

Gateway

HP

IBM

Sony

Toshiba