     Solution: Enterprise Content ManagementEnterprise Content Management The huge volumes of content which organisations have amassed over the years include documents (in all sorts of formats), e-mail, video, instant messages, Web pages and more. When it exists in a state of unmanaged chaos, enterprise content can actually be an impediment to efficient business processes and competitiveness - rather than the enabler that information should be. Enterprise Content Management (ECM) from Microsoft can provide your organisation with the capability to help protect and manage content so it can be used as strategic asset to drive overall business growth. It facilitates better knowledge sharing, collaboration and efficiency. And it means everyone spends a lot less time searching for data and documents, and more time being productive.    Ready for content that's exactly where you need it to be?Companies lose up to US$18K per employee because of lost data and documents*  Source: The Enterprise Workplace: How It Will Change the Way We Work", IDC #32919 - Feb 2005 To manage this explosion of unstructured content successfully, an organisation must be able to:
. Many organisations process paper content manually. Claims processing or loan origination, for example, can involve passing numerous paper applications and forms from one individual to another. Manual processing of paper is inherently slow and organisations can lose business and customers because of a perceived lack of responsiveness. Organisations that try to automate these processes using basic tools such as e-mail often find it difficult to do so in a manner that truly brings about improvements and efficiency gains. Case Study: In most organisations, content is stored in multiple locations (such as local computer drives and file shares) without a consistent taxonomy to identify its nature. This makes it hard for users to find and reuse content that they need for their day-to-day jobs. The result is much time wasted in searching for and re-creating information. It also promotes less-efficient practices, such as using e-mail as a document collaboration tool. Without a centralised way to control "content chaos," central IT groups have difficulty protecting information assets and sensitive documents from unauthorised access. Because of various compliance regulations and legal risks, organisations need strict retention policies for keeping records, like business transaction documents, for a certain period of time. Failure to do so can result in fines, imprisonment, or the expense of millions of dollars in legal proceedings. Organisations that see the value of content as a strategic business asset look for ways to realise value by publishing this content through intranets, extranets, and the Internet for employees, partners and customers. However, managing the authoring, approval, publishing, and deployment of Web content across all these different sites is an enormous burden on the IT organisation. Often, one Webmaster alone cannot handle the workload, but distributing this task creates the challenge of maintaining a consistent look and feel and preserving brand assets, particularly for external-facing sites. | Make your infrastructure People Ready 
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