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In many organisations:
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As much as 70% of IT resources are devoted to basic maintenance, leaving only 30% for initiatives that deliver new business value.
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Over 45% of help desk calls are for password resets, and over 1000 IT head hours a year are taken up managing access privileges*.
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Deploying new software and managing patches are a major drain on the IT staff's time and the IT budget.
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Data stores are growing, the time available for backup is shrinking, and separate backup requirements for servers, desktops and mobile devices complicate things even further.
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Challenges for Midsize Businesses
Midsize businesses need to have an infrastructure that provides the level of service people expect when doing business today, including:
- quick access to the electronic resources they need
- the ability to communicate and collaborate online
- up-to-date business tools to do their jobs.
However, midsize businesses may not have the luxury of a large IT department, and funds for IT development may be tight.
Because of these limited resources, it is crucial for midsize businesses to simplify their IT systems and use technology that automates processes, improves security, and minimises technology problems that prevent workers from doing their jobs.
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