Sharpen your competitive edge with Microsoft Dynamics NAV
Give employees, customers, and partners the information they need
Published: April 3, 2006
Microsoft Dynamics NAV (formerly Microsoft Navision) gives you a complete view of your business from big picture insights to specific details that support fast, accurate, and strategic decision making. You can provide your employees with the tools they need to personalize customer relationships. And you can improve relationships and work more efficiently by giving your customers and partners the option of accessing self-service Web applications.
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Employees need insight into key business information to help them make informed decisions they can act on. What's more, without efficient exchange of documents and information, it's difficult to sustain and build enduring relationships with customers and business partners. By offering a security-enhanced, centralized location that provides any time, anywhere access to self-service functions and information, midsize businesses can help keep customers and partners satisfied and streamline processes such as order placement.
Understand business trends, opportunities, and problems
Microsoft Dynamics NAV provides tools that give your employees and executive decision makers the information they need to look at your business from any angle. Increased access enables your people to monitor trends, respond to opportunities, and identify problems.
| • | Transform data into decision-driving intelligence Take advantage of flexible data views, graphical key performance indicators, and rich drill-down capabilities to sort, filter, and analyze sales and profitability trends, inventory movement, orders and fulfillments, marketing campaigns, and more. |
| • | Understand your business View the exact information you need when you need it. Integrated applications and online access provide instant access to real-time data. |
| • | Create your own reports Wizards make it easy for non-technical staff to create reports from scratch, while an open development environment enables rapid, efficient customizations for reporting and analytics. |
| • | Get automatic updates Business Analytics for Microsoft Dynamics NAV delivers relevant information from across your business directly to the desktop. |
In the Consolidated Trial Balance report for Microsoft Dynamics NAV, you can view the financial statement data from a subsidiary.
Improve customer satisfaction
Microsoft Dynamics NAV makes it easy to personalize customer relationships by giving you and your team instant access to all the information necessary to help ensure that your customers get the quality service they want. For jobs to run smoothly from quote to delivery, you need all the pieces of your system talking to each other. By opening the flow of information between all departments from financial to shipping, you can increase accuracy and decrease customer response time, resulting in a higher level of customer satisfaction.
| • | Work in any currency Change languages instantly to send orders, confirmations, and invoices in your customer's language. Also receive or make payments in any currency. |
| • | Personalize customer relationships Define individual customer profiles with specific criteria for discounts, reminders, and finance charges. Instant access to complete customer buying histories equips sales assistants to advise customers about order quantities, to suggest related items, and to respond quickly to unclear requests. |
| • | Answer customer questions fast Access information about item availability, substitutes, prices, and discounts through a single window view. |
| • | Modify customer orders Make exceptions and last-minute changes instantly to your manufacturing processes with multiple planning options, tracking, and interactive action messages. |
| • | Pinpoint customer service needs Drill down to customer profiles for immediate access to customer contracts, warranty, and services information. Accommodate preferences for service technicians, service hours, billing options, and more. |
Run your business 24 hours a day, 7 days a week
Commerce Gateway and Commerce Portal for Microsoft Dynamics NAV enable customers, vendors, and partners to access information, place orders, and restock inventory using self-service Web applications. Internet and extranet access provides instant connectivity for customers and promotes collaboration among partners, vendors, and project managers.
| • | Enable customers and partners to help themselves Create personalized, RoleTailored self-service portals that enable customers and partners to get what they need. For example, they can view catalog information and special offers, place orders, and check order status at any time, from any location. |
| • | Process orders efficiently Enter order information immediately across your entire solution with system-wide updates that reduce data entry and help to ensure viewing accuracy, regardless of time or location. |
| • | Use the Internet to improve relationships Exchange business documents such as item catalogs, sales orders and quotes, purchase orders, and shipment notifications. Partners, vendors, and external sales agents can quickly view transactions and account information and product availability from inside or outside the office. |
Next steps
Get more information about how to sharpen your competitive edge and grow your business with Microsoft Dynamics NAV. Learn:
