Specialty Retail Business Solutions
Complete integration of point of sale, inventory, supplier, and customer relationship programs and financial reporting
Microsoft Dynamics NAV enables specialty retailers to streamline customer interface and back-office operations by tightly integrating the two. This integrated, easy-to-use business system helps your people deliver exceptional customer service, lower inventory costs, improve margins, and increase revenues. Delivered through a global network of channel partners, this industry-focused business solution integrates seamlessly with the Microsoft Office system to help speed user adoption and streamline processes across an entire business.
A Microsoft Dynamics NAV solution can help specialty retailers:
| • | Improve overall efficiency with direct integration from point of sale (POS) to inventory, financials, and customer tracking. |
| • | Reduce inventory levels with automatic ordering based on real-time stock status. |
| • | Prompt associates to offer alternatives to customers if an item is out of stock. |
| • | Empower your workforce to maximize skills, time, and operational resources. |
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Manage customer-specific accounts and pricing
Management of customer-specific data allows specialty retailers to keep transaction details for cross-selling opportunities and warranty information. Microsoft Dynamics NAV allows your people to easily collect customer information at POS and successfully market to the highest margin segments of the business. This functionality also handles staff discounts, repeat sales, and new services sold.
Centrally manage pricing and planning
With Microsoft Dynamics NAV and our global partner network, your people can create planograms of the layout of each store, which saves time by helping your restocking staff to know exactly where all products should be placed. With central pricing functionality your customer will gain confidence in the pricing, and the price on the shelf will be the price at check out. This functionality also saves time by having all changes made in one place.
Utilize real-time data to make better product and pricing decisions
Retailers are able to adjust products sold according to what customers buy. They can also use the information to forecast customer behavior and more accurately predict reordering quantities and pricing levels. By automatically monitoring pricing effects on sales, retailers can also introduce differential pricing, increasing our competitiveness in particular areas to achieve the highest margin without losing sales.
Improve reporting, inventory control, and customer service
You can know exactly what is being sold and how much money is being made at any moment in time. This eliminates the need for lots of paper-based reporting and guesswork. If an item is out of stock, Microsoft Dynamics NAV can prompt your sales associates to recommend an alternative item in the same category to the customer and salvage the sale, or the associate can offer related products to increase the total sale. Through the use of hand-held scanners, your employees can check prices and stock instantly. All of this saves time and improves customer service.
Build a competitive advantage with a knowledgeable business partner
Working closely with a Microsoft Certified Partner, you can implement the solution you require to fit your specific specialty retail business requirements. The Microsoft global network of partners includes experts who specialize in high-tech solutions for your industry. These experts have long-term experience to speak your language and understand your concerns, as well as familiarity with Microsoft technology and the open development environment, toolkits, industry templates, and scalability of Microsoft Dynamics NAV. With industry and technical know-how to answer your questions and guide your decisions, they can help you tailor a solution that is exclusive to your situation.
With partner support, a Microsoft Dynamics NAV solution can be quick and cost-effective to implement. You won't get bogged down in complicated configurations or in an over-built installation. Microsoft Dynamics NAV solutions are typically easy to use, maintain, and upgrade, so your management system can grow with the success of your business.
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