Microsoft Dynamics CRM Partners

Who are Opsis?
We are a boutique consultancy based in Sydney, Australia, which is totally focussed on implementing and improving the Customer or Client Relationship Management strategies and processes of small and medium Businesses (SMBs) and other larger businesses. We are not an IT company, but a business consultancy wholly focused on ensuring that your CRM implementation works for you. We take the time to understand your business, both its philosophy and processes and your staff.  We include training in our deployments and this training, unlike many other companies, is focussed on your business processes.

We help you and your company maximise on your company’s customers and clients by improving your customer / client relationship management strategies. We do this by working with you to implement business processes and technology which ensures that you and your team are able to give superlative service to your clients and prospects and to access the information that enables you to give that level of service easily.

We are a Microsoft Certified Partner and have been recognised as having achieved in this area by our clients and Microsoft.

The Opsis Approach
Every business is different! At Opsis we truly understand this. We do not try to give you the implementation that worked for our last client, nor do we force you to be something that you are not. At Opsis we take the time to understand your business and then we deliver a solution comprising, software, hosting, consultancy and training which works with and for you. However, you do get the experience of our consultants who have worked in CRM projects of all sizes and in many industries. We deliver a solution which amplifies your sales, and marketing results while helping the people on the ground but still delivering the reporting that management want and regard as a measure of a successful project.

We commence each project with a requirements gathering, which gives you the chance to revise your business processes and to retune them to take advantage of the best practice that is built into the software. This approach is often associated more with the big budget larger organisations, but smaller organisations will also find that this approach delivers better return on investment and an overall more satisfactory result than a piecemeal install and then continuous change approach. This does not mean that we spend weeks analysing every nook and cranny of your business, nor does it mean that nothing can change after this initial scoping exercise. However, it does mean that you get the opportunity to review many aspects of your business and specifically how it finds and serves your customers. This is particularly important in the 2009 economic climate where many people are reviewing their suppliers and ensuring that they are getting good value from them. It also means that when your users first start to use the new solution they have something that works with their familiar way of working because it reflects their business processes as far as possible and contains their data.

Microsoft Dynamics CRM, Microsoft Dynamics GP, Custom .NET Development, Reporting, Collaboration, Integration and Data Migration Specialists. On Demand Hosted Solutions.

Orion is a business partner to our customers providing business and software solutions leveraging the power of Microsoft, helping organisations achieve their goals and objectives. We invest in knowing your organisation enabling the delivery of high quality IT business solutions. Our track record in all levels of government and across a broad spectrum of industries and size of organisations allows us to bring a depth of knowledge and insight in to your business to consistently deliver on time and on budget projects. Orion has a long track record with Microsoft Dynamics, reselling GP since 1996 and in 2002 becoming one of the original adopters of Microsoft Dynamics CRM. Our development work in CRM for the Government saw us recognised as CRM solution of the year finalist 2 years in a row, 2006, 2007.

Industry Solution Specialisations include Professional Association Accreditation, Registration and Professional Development, Membership Management, Grants Management, Procurement Management, Event Management and Marketing, Hedge Funds, Project Accounting and Business Portal for professional services.

Orion-on-Cue CRM, GP or SharePoint Solutions on demand. Orion's On-Cue offering features a package of consulting, development and training services for the on demand delivery of your hosted Microsoft business solution. Orion partners with Tier 1 enterprise grade data centres to bring you fully managed Microsoft business solutions.

Find out more about Orion's services at www.orionopen.com.au