Use the links on this page to see how Microsoft compares to other business management software by reviewing customer stories, white papers, expert opinions, and analyst reports.
Your business may currently use products from other software vendors, or you may consider such products and wonder how Microsoft Dynamics compares. Here is information that can help you compare Microsoft Dynamics with another vendor’s product.
As a critical, well-educated audience, industry experts are familiar with many of the business and technology issues that you face every day. Their insightful commentary may help you to decide if Microsoft Dynamics is the solution of advantage for you.
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Magic Quadrant for CRM Customer Service Contact Centers, (Gartner, March 6, 2007): This Gartner Magic Quadrant by Michael Maoz evaluates leading CRM vendors in the customer service contact centers space and positions Microsoft Dynamics CRM in the Visionary quadrant. According to Gartner, Visionaries are ahead of potential competitors in delivery of innovative products and/or delivery models.
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Microsoft Outscores SAP in a Comparative Assessment of ERP Usability (March 2007): In a recent study of the impact of enterprise software applications on individual business productivity, Microsoft Dynamics users on average scored Microsoft 18% higher than SAP users scored SAP applications. This Microsoft-sponsored study was conducted by Keystone Strategy, an independent research firm, and was supervised by Dr. Marco Iansiti, the David Sarnoff Professor of Business Administration at the Harvard Business School.
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The Forrester Wave™: Midmarket CRM Suites, Q1 2007 (Forrester, February 21, 2007, .pdf , 513 kb): The Microsoft brand gives Microsoft Dynamics CRM major momentum. Microsoft Dynamics CRM is one of the newer products included in our evaluation, but the vendor has made impressive progress building out its solution, which emerged as a Leader for the first time in a Forrester Wave.
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The Forrester Wave™: Enterprise CRM Suites, Q1 2007 (Forrester Research, Feb. 5, 2007, .pdf, 488K): Microsoft Dynamics CRM was rated a Strong Performer in this Forrester Wave. Forrester applied two sets of criteria weightings to this analysis, one appropriate for large enterprise wide deployments and another focused on midmarket priorities - the two sets of criteria were then used to evaluate and position the solutions.
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Microsoft Financing Update: Getting a Good Deal (Forrester Research, Inc., Jan. 17, 2007, .pdf, 72K): This Forrester Quick Take examines Microsoft's new financing offerings and concludes that the offerings are "easy to buy, attractively priced, and totally separated from the product and sales divisions of the organization. "The Quick Take also comments, "there really isn't much of a downside."
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Microsoft Unveils "Convergence" of CRM and the Desktop (AMR Research, Nov. 9, 2006, .pdf, 144K): This AMR Research Article Alert Article focuses on the announcement made at Convergence EMEA 2006 about the new version of Microsoft Dynamics CRM. In this Article Alert, Robert Bois notes that "the new version of Dynamics CRM, which will become available upon the impending release of Office 2007, takes advantage of a number of different elements inherent to both the new operating system and Office suite."
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SPLA - blah, blah, blah? (Ovum, Nov. 2006, .pdf, 44K): This report is a result of announcements made at Convergence EMEA 2006 about Microsoft's extension of its Service Provider Licensing Agreement (SPLA) to the Microsoft Dynamics ERP solutions, which allows partners to pay for the licenses they use on a monthly basis. According to David Mitchell, this radically improves the cost model for Microsoft partners offering software as a service (SaaS), either as a standalone offering or embedded in a wider business offering, such as managed services, BPO or newly created products and services. In this report David Mitchell examines the announcements and the positive impact it will have in the market.
Microsoft Dynamics Emerges From Wave 1 (Forrester Research, April 20, 2006, .pdf, 108K): A recent Forrester report details the Microsoft Dynamics strategy, noting that Microsoft Business Solutions can set the bar for applications usability by leveraging a people-centric approach and Microsoft's Office and SharePoint conventions. Forrester states that Microsoft is edging closer to competitive parity against established Enterprise Resource Planning (ERP) vendors.
Microsoft Dynamics solutions frequently garner industry awards because of their innovation, business value, usability, and other strengths. Considering the reasoning behind recent awards may help you determine whether Microsoft Dynamics is a good choice for your business.
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CustomerSource named one of top 10 international support sites CustomerSource, a Web site for Microsoft Dynamics customers, was selected as one of the top 10 international support sites by the Localization Industry Standards Association (LISA) and the Association of Support Professionals (ASP) in 2006.
Overview
How Microsoft Compares
