Welcome to your one-stop source for information and tools to help you customize, deploy, maintain, and use your Microsoft Dynamics Retail Management System (RMS) solution. You can find links to public and password-protected content here. Check back often for new information as it becomes available.
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Announcing Service Pack 1Microsoft is pleased to announce the release of Service Pack 1 for Microsoft Dynamics RMS 2.0. In addition to a number of previously released hotfixes, this service pack includes matrix item enhancements, solutions for kit item cost issues, compatibility with Microsoft Small Business Server 2003, compatibility with additional accounting applications, improvements to Headquarters communication, and transaction recall modifications.
Featured topic: Inventory ManagementWe’re continuing our series of articles on inventory management. Our first installment, “An overview of item types,” describes the eleven item types provided in Microsoft Dynamics RMS and gives real-life examples of how they are used. “Using standard items” goes into more detail about standard, serialized, noninventory, weighed, gasoline, voucher, and kit items. And “Using matrix items” covers the new matrix features in Microsoft Dynamics RMS, including our new time-saving dimension sets.
Live chats Talk to Microsoft Dynamics RMS experts on this month’s featured topic. Live chats take place on the first Thursday of each month unless otherwise noted.
Help and how-to articles
White papers and technical tips
Additional resources| • | Are you a retailer who needs answers for business issues?
The Retail Owners InstituteŽ is the "foremost self-help resource" on retail financial and other owner issues. The ROI serves independent retailers worldwide, 24/7, and offers proven self-help resources—by retailers, for retailers—that is available nowhere else. Get information that is focused exclusively on retail owner business issues, including control of four of the toughest issues for retailers: Inventory, Debt, Cash, and Profits. Plus, view performance benchmarks for 50 separate retail segments and see how you compare! Get answers at The ROI |
| • | Help when you need it
Microsoft Certified Partners are available worldwide to help retailers of all sizes select and implement Microsoft Dynamics RMS—and to provide support through future business change. Find a partner |
| • | Creative solutions for your store
Use Microsoft Solution Finder to search for solutions developed by Microsoft Certified Partners to meet the unique needs of your business or industry. Find a solution |
| • | Information on demand
CustomerSource is a password-protected site for customers using Microsoft Dynamics products, provided as a benefit of a service plan. Use it to search the Knowledge Base, download updates, view online training, and find other information resources virtually 24 hours a day (login required). See a preview and find out more about CustomerSource |
| • | Our quarterly newsletter
Check out The Register—our new quarterly newsletter just for retailers running Microsoft Dynamics RMS. In addition to articles and resources, the newsletter includes a calendar of important dates. Learn more |
Training and support | | | | On This Page
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