This in depth case study featured on the Nine Network's Your Business Success program, demonstrates how Microsoft Dynamics CRM helped transform the customer relationship management processes for two midsized organisations. The half hour program has been broken down into four parts to assist you with viewing it online.

"Your Business Success, Sunday, 22 October 2006, 8:30am on Channel 9."

This episode features Microsoft's Supply Chain Management solution and demonstrates how organisations can move from being small to midsized businesses. It explores how a 'supply chain' can become unstuck when demands from customers and suppliers multiply, and ultimately the pace of the business picks up. View how successful Australian companies have grown their business and identify what you need to track and measure in your supply chain.