Microsoft provides a variety of self-help and assisted support options. Most of the self-help options are complimentary* and available 24/7. Microsoft also provides a wealth of assisted support services to help you solve your technical issues as quickly as possible. In this section, you can discover which options or services are most appropriate for you.
*Calls are charged at national rate.
On this page
Self-help Technical Support Resources
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The Microsoft Australia support Web site offers a central resource for finding support options from Microsoft Large Account Resellers and our Partners.
Visit the Microsoft Australia support website
Knowledge Base is a rich database giving you access to over 250,000 regularly updated technical answers and details about known issues and bugs.
Visit the Microsoft Knowledge Base
The security and privacy Web site is for IT professionals and developers. It provides extensive resources on security and privacy, including news, white papers, tutorials and downloads.
Visit the Microsoft security and privacy website
Software Updates and Downloads
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Download service packs and security patches to ensure your system remains reliable and secure, and your programs compatible. You can find the latest packs on our service pack Web site.
Find out more about service packs
Use the Microsoft Download Centre to find technical files for all Microsoft products, including device drivers, service packs, patches and product updates.
Visit the Download Centre (US)
Assisted Technical Support from Microsoft
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Whether you are looking to resolve a product issue at home, searching for technical expertise at work or wanting to develop product solutions, Microsoft provides a variety of assisted support services to meet your requirements.
Hours of Operation:
8am – 8pm (EST), Monday to Friday, excluding combined Australian and New Zealand national public holidays
Service Request Submission
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Service Requests may be submitted to Microsoft Technical Support by phone or via the web.
Contact Information
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Microsoft Technical Support:
By phone:
- Australia: 13 20 58
- New Zealand: 0800 800 004
- International: +61 2 9870 2100
Online:
For more information, visit: http://support.microsoft.com/gp/services/en-au#tab0
Visit the MSDN Academic Alliance page
The MSDN Academic Alliance is an annual subscription program for technical departments which provides Microsoft platforms, servers and developer tools for teaching and learning
Assisted Technical Support from Computer Manufactures and Microsoft Partners
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If your Microsoft product was preinstalled or distributed with your computer, your primary source for support is the personal computer manufacturer who sold you the Microsoft software. Often your personal computer manufacturer customises the Microsoft software for your specific computer system and is the correct resource for any technical support you might need.
Get support for preinstalled Microsoft software
Our Large Account Resellers (LARs) and Certified Partners are independent companies who can help you with a range of IT projects and solutions. Many Microsoft Certified Partners also offer support services. Visit this page to find out more and locate a LAR or a Certified Partner.
