Citizen Service Platform

Overview

Find out more about the Citizen Service Platform and how it can help government organisations like yours improve service delivery while reducing cost. Visit our US resource centre for case studies from around the world, more details about the architecture and templates to give you a head start on your solution.

Local government solutions
See how solutions built on the Citizen Service Platform can transform the way people in your council work

What people are saying

"Microsoft and Cipsis have enabled us to connect all municipal computer applications… in less than three months. Because all this information is immediately available… we can help the people of Aalter in no time at all."

Tony Andries, Alderman,
Town of Aalter, Belgium

More information

• Read our white paper (PDF 2MB)
• Visit our resource centre
• View technical templates

Consolidate your infrastructure

If you're planning to deliver secure online services, you will require an IT platform that connects easily with other systems and protects personal information and data. Start by virtualising your servers to help you reduce complexity and improve efficiency through consolidation. This can reduce carbon emissions while establishing an agile, adaptable platform for citizen services that is simpler to manage.

What people are saying

"We are saving a lot of money on servicing our desktop PCs and servers. There's no travel time, and we can schedule updates to take place automatically when staff are not working."

Andrew Sutherland, IT Manager,
Mid-Western Regional Council

Related solutions

• Core infrastructure

Streamline your internal processes

To provide citizen services in a consistent and compliant manner you need to streamline and automate the business processes behind them. Microsoft technologies can help your people manage information more efficiently. They also provide tools to help coordinate cases - such as applications for grants, permits or official records - across your council and other agencies.

What people are saying

"Documents are uploaded in under a minute, as opposed to whenever the intranet manager found the time - which could be over several hours or days."

Meagan Lawrie, Officer, Workplace Change,
Wyong Shire Council

Related solutions

• Information Management
• Case Management

Streamline shared services between agencies

Sharing services and information across different business units or organisations is achieved most efficiently through a common Web portal. A change of name or address could then be recorded across all council systems and updated across other agencies by one interaction, simplifying processes for both citizens and government.

What people are saying

"The Integrated Client Management System gives us crucial information we didn't have access to before such as identifying the known members of a household around a child at any point in time."

Andrew Spina, Executive Director, ICT Reform,
Shared Information Solutions, Queensland Government

Related solutions

• Information Management
• Case Management

Plan accurately and foster a culture of performance and accountability

To provide the right level and type of citizen services you need to anticipate needs, forecast budgets accurately and spot trends. Increasingly, councils are also required to track and publish performance metrics. This may require more than data; it requires business intelligence. To achieve this, you will need to bring together disparate data and expose it at the right level of detail for staff.

What people are saying

"Using Microsoft Office SharePoint Server 2007 would allow the council to move from reactive reporting to a dynamic, interactive dashboard approach."

Tony Herald, Chief Information Officer, Information Technology Branch,
Maroochy Shire Council

Related solutions

• Business Intelligence

Deploy mobile applications and flexible communications

Increasingly, citizens and staff are more comfortable communicating by email, SMS, online or even videoconferencing. Giving them greater flexibility in how they communicate enables you to deliver citizen services more efficiently. Council workers can also be more effective with applications on their mobile devices so that they can stay in touch and work as they go.

What people are saying

"Our mobility solutions have practically eliminated paperwork and almost doubled the amount of time rangers can spend in the community."

Troy Green, Director of Technology and Corporate Services,
Tweed Shire Council

Related solutions

• Mobile Solutions
• Unified Communications

Provide citizen services online

Personalised Web portals for citizens and businesses help you expand access to council information and services with less paperwork and fewer interactions. They can enable you to aggregate information from diverse systems and make it available online. You can also integrate automated processes to help ensure citizens receive efficient service.

What people are saying

"With a single view of customer information, our customer facing staff will be able to respond consistently to enquiries without the need to divert calls to other areas of council."

Phil Stone, Director, Planning & Information,
Baw Baw Shire Council

Related solutions

• Citizen Portals