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Microsoft Services and Support for Healthcare
Microsoft Services and Support is a team of Microsoft experts dedicated to provide your health institution with professional consulting services and support services to add the most value to your IT management system.
Our website outlines the standard proactive services available to your health organisation through your Premier Support agreement. These services have been selected based on customer demand and the value assisting Premier Support customers to better support and operate the Microsoft technologies in your IT environment.
As an enterprise customer, you have access to a number of consulting engagements and premier type engagements. Please see a list of current and upcoming services workshops you can attend:
Microsoft Premier Support
As an enterprise health customer on an active Premier Support agreement, Microsoft Services Premier Support provides a full range of flexible, personalised technical support for your organisation. The three levels of service - Premier Foundation, Premier Standard and Premier Plus, gives you the flexibility to select the right amount of support that best fits your health IT needs and budget.
- Proactive planning to help avoid critical outages and data loss
- A personalised support relationship guided by a Technical Account Manager who speaks your language, understands your business and acts as your advocate within Microsoft
- Fast, expert resolution of technical issues on a priority basis
- Knowledge transfer services to help boost IT efficiency
- Direct, preferred access to Microsoft's our best technical experts by phone and in person
- 24x7 total environment coverage of your Microsoft technologies
Services Workshops
- Active Directory Health Check
- Microsoft Starter Zero Touch Desktop Service
- Microsoft Advanced Zero Touch Desktop Service
- Microsoft SQL Server Implementation Review
- Exchange Risk Assessment & Health Check
- Microsoft Security Health Check Program
- Microsoft Security Risk Assessment
Who can attend?
All enterprise customers are welcome to attend the Services engagement workshop. Please work with your Technical Account Manager (TAM) to register a request.
Contact
For more information about Microsoft Services in Health, please email healthsc@microsoft.com
For more information about Microsoft Services, click here
Premier Workshops
- Active Directory Troubleshooting Workshop
- Active Directory Disaster Recovery Workshop
- Windows Critical Problem Management Workshop
- IIS 6.0 Critical Problem Management Workshop
- SQL Server 2000 Performance Tuning Workshop
- Exchange 2003 - Database Recovery Workshop
- Exchange 2003 - Essential Troubleshooting Skills for Administrators Workshop
- Defence In Depth: Securing Windows 2003 Server Workshop
- Microsoft Security Baseline Evaluations
- Microsoft Operations Framework Manager Workshop
- Microsoft Operations Framework Simulation Workshop
- Microsoft Operations Framework Essentials Workshop
- Microsoft Operations Framework Changing Quadrant Workshop
- BizTalk Server 2004 Development Workshop
- Advanced .NET Debugging Workshop
- Network Monitoring Tools and Techniques Workshop
Who can attend?
All enterprise customers are welcome to attend the Services engagement workshop. Please work with your Technical Account Manager (TAM) to register a request.
Microsoft Premier Online Portal
The Microsoft Premier Online portal is a great resource for Premier Support customers only. Not only does it provide a range of the latest technical tools and resources for Premier Support customers, it is also an online forum where the latest news and announcements are exchanged between technical professionals.
For more information about getting access to the Microsoft Premier Online Portal, please contact your local Microsoft Services Representative.
Contact
For more information about Microsoft Support in Health, please email healthsc@microsoft.com
For more information on Premier Support packages or to purchase Premier Support, click here or contact your local Microsoft Services Representative.