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Microsoft Australia Launches CRM Online

18 January, 2011 | Sydney, Australia

Microsoft today announced the availability of Microsoft Dynamics CRM Online. The cloud version of the new Microsoft Dynamics CRM 2011 release delivers a familiar, intelligent and connected experience that brings new levels of productivity to sales, service and marketing organisations. The on-premise and partner-hosted versions of Microsoft Dynamics CRM 2011, will be globally available on February 28, 2011.

Microsoft's CEO, Steve Ballmer, said: "Sales professionals are at the heart of almost every successful business. Microsoft Dynamics CRM redefines productivity by offering an industry-leading product that is fully embracing the cloud. The things that make Microsoft Dynamics CRM an industry leader include giving sales professionals a familiar user experience, enabling greater collaboration, streamlining of processes and access to real-time data so they can improve their customers' experiences and effectively compete in the market."

The release of Microsoft's cloud-based CRM offering in Australia enables a broad range of Microsoft partners to participate in the growing move to cloud computing. Microsoft Australia's lead product manager for Microsoft Dynamics CRM, Ross Dembecki, said: "Our approach to cloud computing brings new opportunities for our business partners. This includes independent software vendors such as Connect2Field, global system integrators including Avanade and HP, large national system integrators like CSG and Oakton, and CRM centric value-added resellers such as eSavvy and JayThom, to name just a few."

Microsoft Dynamics CRM Online is available today at a promotional price of AU$42.25 per user, per month for the first 12 months of service to customers that sign up by June 30, 2011.

Based on the new Microsoft Dynamics CRM 2011 release, Microsoft Dynamics CRM Online delivers breakthrough productivity by offering:

  • Connected experiences through flexible cloud development, Windows Azure interoperability, contextual Microsoft SharePoint capabilities and the new Microsoft Dynamics Marketplace, making it easy for customers and partners to configure and customise Microsoft Dynamics CRM to meet specific business needs.

  • Familiar experiences for sales, service and marketing users through a next-generation native Microsoft Outlook client, browser-based and mobile access, RoleTailored design and advanced user personalisation, improving user adoption and giving users easy access to the information they need.

  • Intelligent experiences through guided process dialogs, inline business intelligence for performance and goal management and real-time dashboards, providing the most up-to-date information critical to enabling sales, service and marketing professionals to do their jobs effectively.

More than 11,500 customers and 2,000 partners have used Microsoft Dynamics CRM 2011 as part of the global beta program, including customers that have switched from competing solutions.

In Australia, Cudo, the group buying site, has embraced Microsoft Dynamics CRM Online in order to support its key business requirements, including better reporting, insight and flexibility, while also being predictably affordable.

Cudo's, chief technology officer, Greg Willis, said: "As a start-up business focused on the group-buying market in Australia, Cudo has invested in rapidly building its brand and bringing compelling daily offers from merchants to our subscribers. To support our growth and agility we need to build our business on platforms that give us on-demand scale, the ability to pay as we grow and a familiar, rich set of functionality for our teams to use wherever they are.

"The combination of a cloud deployment option and the seamless integration with Microsoft Office Outlook 2010 made this new version of Microsoft Dynamics CRM an ideal choice for our development – even during the beta."

Cudo chose Microsoft Certified Partner eSavvy to assist with their new business platform. "The beauty of Microsoft Dynamics CRM Online is that, without the need for an infrastructure build, eSavvy was able to quickly deploy a relationship management solution that has the capability to grow and change with the Cudo business," said David Goad, Managing Director, eSavvy.

Salesforce.com and Oracle customers that switch to Microsoft Dynamics CRM Online between now and June 30 2011, can take advantage of the 'Cloud CRM for Less' offer. Through this offer, eligible customers will receive up to AU$249 for each user that makes the switch, which can be used for services such as migrating data or customising the solution to meet unique business needs. Additional details on the offer can be found at http://www.cloudcrmforless.com.

Australian customers can access Microsoft Dynamics CRM Online by signing up for an obligation free trial at http://crm.dynamics.com/en-au/.

Microsoft Dynamics CRM Online Availability

The 40 markets in which Microsoft Dynamics CRM Online is now available are; Austria, Australia, Belgium, Brazil, Canada, Columbia, Costa Rica, Chile, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Switzerland, Trinidad and Tobago, the United States, and the United Kingdom.

View the Microsoft Dynamics CRM 2011 worldwide virtual launch event at http://crm.dynamics.com/2011launch. Videos and content, including a customer showcase and business productivity, IT productivity and industry tracks on the new Microsoft Dynamics CRM 2011 can be viewed on-demand from Friday, January 21 2011. The launch keynote will be presented by Steve Ballmer and Kirill Tatarinov, corporate vice president, Microsoft Business Solutions. To follow and engage with the Microsoft Dynamics CRM community during the virtual launch event visit http://www.twitter.com/msdynamicscrm, #crm2011.

For more information, news and perspectives from Microsoft, please visit the Microsoft News Centre at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft's Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Those who participated in the Microsoft Dynamics CRM Online beta can review their options to convert to the final release at http://www.crm2011beta.com.

About Microsoft Dynamics

Microsoft Dynamics is a line of easy-to-use, integrated and adaptable ERP and CRM applications that enable business decision-makers to quickly respond to market shifts, take advantage of new trends, increase their competitive edge and drive business success. Microsoft Dynamics solutions are delivered through a world-class network of reselling partners providing specialised services and additional innovation to help customers excel in their industries.

About Microsoft Australia

Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realise their full potential. For more information about Microsoft Australia please visit www.microsoft.com.au.

For further information, or to arrange an interview, please contact:

Alice Ridgway
Howorth Communications
02 8281 3833 / 0400 375 544
alice@howorth.com.au

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