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Support and Health

The Microsoft Support and Health Check offerings provide customers who have significant investments in Microsoft technology with customised and pre-packaged support that can provide proactive services to help improve IT Health, reactive services when things go wrong, and various levels of Support Account Management.


The Microsoft Support Lifecycle policy provides consistent and predictable guidelines for product support availability at the time of product release.

Support Options

Premier Supportis designed to provide pre-packaged and customisable support services for your organisation. This is the most comprehensive and prevalent choice for large businesses.
Premier Foundationis a new, entry-level, pre-packaged Premier Support Offering for your organisation. This is a value-based, entry-level choice for medium to large sized businesses.
Essential Supporthelps cover your key support requirements with a prepackaged Offering. This is a typical choice for small to medium sized Businesses.

Key Benefits Available:

(Benefit level varies based upon agreement)

Proactive services

Support workshops

Problem resolution support around-the-clock coverage

Critical situation escalation

Rapid onsite support

Knowledge transfer

Microsoft Premier online

TechNet with online concierge

Direct relationship

Designated account management

Proactive information distribution

Which support option is right for you? See a side by side Enterprise Support Offerings chart.

Support Offerings by organisation type, role and specification

Microsoft Premier Support - Industry
Provides premium support and Technical Account Management to help define support options that align with IT. You can add a designated support engineer with expertise in government or healthcare.

Microsoft Premier for Dynamics
Customers with Microsoft Dynamics products can add Microsoft Dynamics services.

Business Expertise for Microsoft Dynamics

Supportability Review for Microsoft Dynamics.

Microsoft Premier Support
Provides premium level support and a designated technical account manager to help define custom support options that align strategically with your IT landscape.

Software Assurance
Use problem resolution support and self-help resources for your qualifying Microsoft server products.

Microsoft Services Essential Support
Prepackaged support options including phone and online access to a pool of skilled technical account specialists and around-the-clock problem resolution support.

Software Assurance
Use problem resolution support and self-help resources for your qualifying Microsoft server products.

Professional Support
Take advantage of phone-based and Web-based options for developers, IT professionals, and partners.

Small Business Support Center
Go to one handy place for help and updates for small business applications.

Software Assurance
Use problem resolution support and self-help resources for your qualifying Microsoft server products.

Professional Support
Take advantage of phone-based and Web-based options for developers, IT professionals, and partners.

Events and Seminars for Small Business
Gain insights for using Microsoft technology to enhance your business. Note: Not available in all markets.

Microsoft Services Partner Advantage
A comprehensive, flexible, and cost effective program to help partners of all sizes effectively develop, deploy, and support Microsoft solutions.

Microsoft Support for Partners
Help and support for Microsoft Solutions Providers

TechNet Support
Tap into online support geared to the needs of IT professionals.

MSDN Support
Get online support designed specifically for developers using Microsoft technology.

Personal Support
Select a product to see support options that can include no-charge and paid phone-based and Web-based support options.



Featured Case Studies


Grammar School Keeps Class in Session with Expert IT Support

Brisbane Girls Grammar School Brisbane Girls Grammar School engaged with Microsoft Services Essential Support to help it more effectively manage its IT infrastructure and meet its strategic goals.

Click here to read the full study.

Global Company Reduces Downtime, Gains Operational Excellence

Oil Search Oil Search Limited engaged with Microsoft Services Premier Support, creating a flexible support plan tailored to the company’s unique needs.

Click here to read the full study.