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Microsoft Services Partner Advantage: A services Offering designed to meet the unique service needs of our partners, Microsoft Services Partner Advantage is a comprehensive, flexible, and cost-effective program that helps partners of all types and sizes more effectively develop, deploy, and support Microsoft solutions.

The Partner Advantage Offering includes service management, problem resolution support, proactive consulting and workshops, and online information resources. Offered in two cost-effective plans for registered partners, the Standard Plan includes phone-based access to product support, online resources, and proactive services at a fixed price. The Plus Plan, a fully customisable Offering, addresses the more complex requirements of larger partners, and it includes services such as dedicated support professionals and more.

Gain the advantage of a direct, preferred services relationship with Microsoft. We will help you enhance technical skills, avert potential problems, resolve technical issues, and more effectively develop, deploy, and support Microsoft products.

Partner Advantage Benefits

Direct, Preferred Services Relationship with Microsoft
Designated service resources respond to technical issues and act as an advocate to help ensure that partners' needs are addressed. When you need the highest quality technical support, you gain access to a support resolution service that is available 24 hours a day, 7 days a week, and can engage a multivendor network to keep critical systems performing.

Enhanced Value from Microsoft Partner Program Service (MSPP) Benefits
Microsoft Services Partner Advantage is a great way for partners to enhance their existing benefits with an ongoing support relationship, additional reactive support, and access to proactive services.

Help Reduce Risk in Working with Microsoft Technologies
Access to support assistance, consulting services, and workshops helps partners increase their technical competence and prevent potential problems.

A Globally Consistent Services Experience
Microsoft Services Partner Advantage builds on consistent processes and delivery mechanisms worldwide, so partners enjoy the same reliable service regardless of their locale.

Help Enhance Revenue Potential
with service delivery assistance from Microsoft, partners have the potential to enrich their service portfolio with Offerings that are outside their traditional areas of expertise.

More Satisfied End Customers
With access to Microsoft technical expertise and resources, partners are better able to deliver and support Microsoft products of their customers.

Standard and Plus: Available in Two Flexible Plans

Comparing the Standard and Plus Plans

We provide a range of service plans to fit varying partner needs and budgets. The Standard Plan covers foundational support needs with pre-packaged service options. The Plus Plan provides a deeper service relationship with customisable service options and greater access to proactive consulting services. For more information about the Standard and Plus Plans, see the following chart.

Standard Plan

Plus Plan

Service Management

Resource Facilitation

Service Delivery PlanningLimited
Escalation Management
Proactive Information DistributionLimited
Global Service Coordination

Problem Resolution Management

Break-Fix Hours

Fixed Amount


Coverage Hoursaround-the-clockaround-the-clock
Rapid Onsite Support ServiceAvailable for Fee
Multivendor Coordination
Dedicated Support Professional or Team
Consulting and WorkshopsDevelopment Consulting and Lab ServicesLimitedCustom
Infrastructure Consulting and Lab ServicesLimitedCustom
WorkshopsLimited ContentAll Content
Information ServicesMicrosoft Premier Online
Managed Newsgroups

* in local language (where available) Included Not Included

Specialised Services for Independent Software Vendors

Speed Your Development Lifecycle and Time to Market
As an independent software vendor, you are constantly looking for ways to reduce your development costs and product time to market. The Microsoft Services Partner Advantage Standard Plan for ISVs can help with services that meet your needs. Service highlights include:

Application Development Consulting including prototypes, proof-of-concept, architecture review and guidance, code review, test planning, script and testing tools, and custom consulting.

Lab Engagements application performance testing, operating system, database migration, and lab services to pinpoint problem areas and to assist you in scaling applications.

Workshops for troubleshooting, debugging, and to educate your development team on the newest technologies.

Additional services such as beta programs might be available in your country. See the ISV Data Sheet for more information.

Meeting System Integrator Needs

The Tools You Need for Better, Faster Deployments
As a system integrator, you are constantly looking for ways to increase your staff's technical skills and their ability to integrate and support new technologies for your customers. We have an extensive selection of services designed to help your team increase their technical competence such as:

Infrastructure Consulting: we help you develop a test plan by sharing our internal testing processes and methodologies; we provide assistance in developing testing scripts and third-party testing tools.

Lab Engagements: we assist in migrating your applications to the latest Microsoft technologies, perform application testing, and isolate problems in application design or code.

Workshops: we train your team in the best methods for troubleshooting and debugging code, operational processes, and security.

The result? Reduced project costs and risks, enhanced revenue opportunities and additional value to your customers.

Contact Us

Please visit the Microsoft Services Catalogue (pdf 2.26MB) for more information on our services and support offerings.

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